Vaccine Administration Management System (VAMS) - Frequently Asked Questions (FAQs)
States and jurisdictions across the United States are using different web-based applications for vaccination clinic management. One of those systems is the Centers for Disease Control and Prevention’s (CDC) Vaccine Administration Management System, or VAMS. Contact your health department to find out which vaccination management system they are using for vaccine enrollment and scheduling.
- If you are not a VAMS enrolled vaccine recipient trying to set up an account or schedule a vaccine appointment, but have questions about the availability of COVID-19 vaccine, whether you can receive the COVID-19 vaccine, and how to schedule a vaccine appointment in your area, please contact your health department.
- If you are a VAMS enrolled vaccine recipient and have additional questions, contact your health department, employer, or vaccination provider.
- If you are a VAMS vaccine provider or employer and you need help with implementing VAMS, contact your VAMS jurisdiction points of contact or VAMS clinic administrator for assistance.
- If you are a VAMS COVID-19 vaccination clinic and have questions, please contact the VAMS Help Desk via phone or by selecting “Get Help” in the top right header from any page after you have logged into VAMS. The VAMS Help Desk phone number can be found in your VAMS portal.
- If you are a VAMS jurisdiction point of contact and have questions, please contact the VAMS Help Desk via phone or by selecting “Get Help” in the top right header from any page after you have logged into VAMS. The VAMS Help Desk phone number can be found in your VAMS portal.
General FAQs (All VAMS Users)
Account creation
Registration
Functionality
Role-Specific Support Resources
Select a role below to get a tailored suite of VAMS materials including FAQs and user manuals.
Third-Party Clinic Administrator
Third-Party Clinic Healthcare Professional
Resources for Vaccine Recipients
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Page last reviewed: December 15, 2020
Content source: National Center for Immunization and Respiratory Diseases