Multi-Factor Authentication (MFA) in VAMS

VAMS is required to use multi-factor authentication (MFA) to meet federal security requirements. MFA confirms a user’s identify when they log into VAMS by requiring both their password and a unique code they receive via their preferred method of communication (email or SMS). This quick reference sheet will provide guidance on how to manage your MFA preferences.

NOTE: Currently, MFA is required for clinic, organization, jurisdiction, and multi-portal users. Recipient-only users do not use MFA at this time.

Manage Your MFA Preferences

• Log into VAMS.
• From any page in your portal, click the drop-down arrow next to your name in the upper right corner of the page.
• Click My Profile.

On the My Profile page, you can select how you prefer to receive temporary MFA codes.

• Email is the default selection for method of contact.
• If you wish to receive temporary MFA codes via SMS text message, select SMS.
• If you select the SMS option, an additional field will appear, prompting you to confirm your cell phone number.
  • Enter your cell phone number into the Cell Phone field.
  • Click Confirm Number to have a verification code sent to your phone.
  • Enter the verification code into VAMS, then click Confirm.
• Click Save in the bottom right corner of the page to save your updated preferences.

You may update your MFA preferences at any time from the My Profile page.