Appendix B: Tools and Templates
- Table of Contents
- About
- Acknowledgements
- Overview
- Before an Incident—Preparing for an Advisory
- Organizing for Drinking Water Advisories
- Collaborating with Partners
- Developing a Message
- Conducting Exercises
- Tools & Templates
- During an Incident—Issuing an Advisory
- Initiating an Advisory
- Preparing an Advisory
- Distributing an Advisory
- Ending an Advisory
- During an Incident: Tools & Templates
- After an Incident—Evaluating an Advisory
- Reporting Requirements
- Debriefing an Incident
- Conducting an Evaluation
- Modifying Standard Operating Procedures (SOPs)
- Continued Public Outreach
- Tools and Templates
- Appendix A: Glossary of Terms
- Tools and Templates
- Appendix C: Online Resources
- Bibliography
- List of Tables
- List of Figures
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All Tools and Templates (Zipped folder)
Individual Tools and Templates
Section 1: Before an Incident—Preparing for an Advisory
- Information for Communication Planning word icon[DOCX – 1 page]
- Point of Contact for Notification of an Advisory word icon[DOCX – 3 pages]
- Communicating with Susceptible Populations Worksheet word icon[DOCX – 5 pages]
- Message Mapping Template word icon[DOCX – 1 page]
- Sample Message Map pdf icon[PDF – 1 page]
- Single Overriding Communication Objective (SOCO) Worksheet word icon[DOCX – 2 pages]
- Spokesperson Assessment Tool word icon[DOCX – 1 page]
- Critical Customer Checklist word icon[DOCX – 2 pages]
- Point of Contact Template word icon[DOCX – 2 pages]
- Q&As and Fact Sheets—Advisory Advice word icon[DOCX – 1 page]
- Quick Reference Facts word icon[DOCX – 6 pages]
- Frequently Asked Questions About Boil Water Advisories pdf icon[PDF – 6 pages]
- Fact Sheet About What to Do During a Boil Water Advisory pdf icon[PDF – 4 pages]
- Hoja informativa acerca de lo que debe hacerse durante una advertencia de uso de agua hervida pdf icon[PDF – 4 pages]
- Frequently Asked Questions About Do Not Drink Water Advisories word icon[DOCX – 4 pages]
- Frequently Asked Questions About Coliforms and Drinking Water word icon[DOCX – 2 pages]
- Frequently Asked Questions About Cyanobacterial Blooms/Cyanotoxins/HABs and Drinking Water word icon[DOCX – 3 pages]
- Frequently Asked Questions About Nitrates and Drinking Water word icon[DOCX – 4 pages]
- Frequently Asked Questions About Groundwater Rule Advisories word icon[DOCX – 2 pages]
- Frequently Asked Questions About What to Do After a Drinking Water Advisory word icon[DOCX – 2 pages]
- Preguntas frecuentes sobre lo que debe hacerse después de una advertencia de uso del agua potable word icon[DOCX – 2 pages]
- Guidelines for Schools and Childcare Facilities During a Boil Water Advisory pdf icon[PDF – 3 pages]
- Guidelines for Hotels and Motels During a Boil Water Advisory word icon[DOCX – 1 page]
- Guidelines for Food Service Facilities During and After a Boil Water Advisory pdf icon[PDF – 2 pages]
- Recommendations for High Rise Buildings Before and During a Water-related Emergency word icon[DOCX – 2 pages]
- Recomendaciones para edificios altos antes y durante una emergencia relacionada con el agua word icon[DOC – 35 KB]
- Guidelines for Healthcare Facilities During and After a Boil Water Advisory word icon[DOCX – 2 pages]
- Considerations for Dialysis Centers Before and During a Water Advisory word icon[DOCX – 2 pages]
- Point of Contact for Coordination During an Advisory word icon[DOCX – 2 pages]
- Water System Information Worksheet word icon[DOCX – 2 pages]
- Exercise Planning Template word icon[DOCX – 2 pages]
Section 2: During an Incident—Issuing an Advisory
- Call Center Data Checklist word icon[DOCX – 1 page]
- Website Information Checklist [DOCX – 1 page]
- Website Example word icon[DOCX – 1 page]
- Key Questions for the Public Information Office word icon[DOCX – 1 page]
- Basic Elements of a Spokesperson Statement word icon[DOCX – 1 page]
- Automated Messages word icon[DOCX – 3 pages]
- Working with the Media Template word icon[DOCX – 2 pages]
- Media Alert Template word icon[DOCX – 1 page]
- How to Use Press Release Templates word icon[DOCX – 1 page]
- Tier I Public Notification Rule Compliant Press Release Template word icon[DOCX – 2 pages]
- Significant Pressure Loss Advisory Press Release Template word icon[DOCX – 2 pages]
- Advisory Update Press Release Template word icon[DOCX – 2 pages]
- Ending an Advisory Press Release Template word icon[DOCX – 1 page]
Section 3: After an Incident—Evaluating an Advisory
- Sample Agenda for an After Action Review Meeting word icon[DOCX – 2 pages]
- Debriefing Discussion Guide word icon[DOCX – 1 page]
- Advisory Feedback Guide word icon[DOCX – 4 pages]
- Call Center Data Collection Framework word icon[DOCX – 2 pages]
- Post-Advisory Community Survey word icon[DOCX – 6 pages]
- Corrective Action Tracking Form word icon[DOCX – 1 page]
- Standard Operating Procedure (SOP) Updates word icon[DOCX – 1 page]
- Debriefing Evaluation Form word icon[DOCX – 2 pages]
- Follow-Up Memo word icon[DOCX – 1 page]
Page last reviewed: October 4, 2021