- Table of Contents
- Before an Incident—Preparing for an Advisory
- Organizing for Drinking Water Advisories
- Collaborating with Partners
- Developing a Message
- Conducting Exercises
- Tools & Templates
- During an Incident—Issuing an Advisory
- Initiating an Advisory
- Preparing an Advisory
- Distributing an Advisory
- Ending an Advisory
- During an Incident: Tools & Templates
- After an Incident—Evaluating an Advisory
- Reporting Requirements
- Debriefing an Incident
- Conducting an Evaluation
- Modifying Standard Operating Procedures (SOPs)
- Continued Public Outreach
- Tools and Templates
- Appendix A: Glossary of Terms
- Tools and Templates
- Appendix C: Online Resources
- List of Tables
- List of Figures
Current federal policy requires state and local governments, including water systems, to follow the National Incident Management System (NIMS). NIMS training includes information about Incident Command System (ICS) operations, including communication protocols and procedures. ICS provides an organizational structure for sharing information among involved agencies and distributing information to the public.
For more information about NIMS in the Water Sector and ICS, see Appendix C: Online Resources.
Preparation for a drinking water advisory entails the consideration of a range of situations relevant to the water system and its community so that:
- A chain of command for communication activities is clearly established, ensuring coordinated—rather than competing—efforts.
- Pertinent information is compiled and evaluated to support sound decisions.
- Credibility with customers is maintained through coordination with state and local agencies.
- Public outreach is effective.
The Homeland Security Exercise and Evaluation Program (HSEEP) provides a standardized methodology and terminology for exercise design implementation and evaluation. For more information, see Appendix C: Online Resources, Exercise Planning and Preparedness.
It is not possible to plan for every contingency. Water systems, public health, emergency management, and other public agencies can select a set of situations in which they can define roles and responsibilities, appropriate outreach strategies, and develop SOPs. For a list of some possible scenarios, see Appendix C: Online Resources, Exercise Planning and Preparedness.
A communication network for issuing drinking water advisories must be tested in advance to determine if it works and where gaps in outreach remain. Testing the network can prevent illness and even save lives during a real drinking water advisory incident. Exercises are one way to test the network.
- Seminars, workshops, tabletop exercises, games, drills, functional exercises, and full-scale exercises are terms for various types of practice sessions based on a scenario. A scenario could include developing messages and testing the dissemination of an advisory.
- Larger incidents can include other agencies and can evaluate collaboration.
- Exercises can be scaled to the size of an advisory and to community needs.
Numerous resources and opportunities exist for exercises. While most of these resources are associated with preparedness and security, they can be used for the full range of advisories. All-hazards planning can incorporate advisory scenarios. After action reviews, comments, and observations are used to revise communication and operations protocols.
When Planning an Exercise:
- Consider a range of events and scenarios.
- Evaluate the network under both normal and challenging operating conditions.
- Plan for issuing drinking water advisories during
- a power outage,
- different seasons, times of the day, and days of the week.
- Evaluate the exercise.
- Incorporate improvements.
Exercises come in many sizes and creating them can seem complex. Water systems have multiple opportunities for exercises. Both small exercises that only involve an emergency water system incident or water sector and larger community-wide drills and exercises at the community and state level are important in community planning. These exercises help water systems connect with public health, emergency management, and other sectors to build relationships and networks in preparation for advisories.
Exercise resources in this toolbox give some basic tools for water systems to create and conduct their own drinking water advisory exercises. These exercises can be scaled for water system staff and other partners, such as public health. See Appendix C: Online Resources, Exercise Planning and Preparedness.
- Design a scenario: Scenarios can be based on an actual advisory or can test a new protocol. The scenario should unfold in stages; participants act on one decision point or action before moving to the next.
- Organizing the exercise: In-house exercises should be part of staff training or water quality meetings. Planning committees for water system or multiple agency exercises can assist in organizing exercises. See Exercise Planning Template. [DOCX – 2 pages]
- Conducting the exercise: The exercise should be facilitated. Collect the observations and comments of both the evaluators and the participants.
The following “After an Incident” tools can be used for debriefings and exercises:
Immediately after an exercise, debrief with participants to go over what went well and what needs to improve. Comments and results from the exercise and debriefing are analyzed. Some debriefings plan next steps and how to move forward. Exercise evaluation results are used to identify opportunities to improve advisory communication. Use the information to update both contacts and protocols.