During an Incident: Tools & Templates
- Table of Contents
- About
- Acknowledgements
- Overview
- Before an Incident—Preparing for an Advisory
- Organizing for Drinking Water Advisories
- Collaborating with Partners
- Developing a Message
- Conducting Exercises
- Tools & Templates
- During an Incident—Issuing an Advisory
- Initiating an Advisory
- Preparing an Advisory
- Distributing an Advisory
- Ending an Advisory
- During an Incident: Tools & Templates
- After an Incident—Evaluating an Advisory
- Reporting Requirements
- Debriefing an Incident
- Conducting an Evaluation
- Modifying Standard Operating Procedures (SOPs)
- Continued Public Outreach
- Tools and Templates
- Appendix A: Glossary of Terms
- Tools and Templates
- Appendix C: Online Resources
- Bibliography
- List of Tables
- List of Figures
Instructions for Extracting ZIP Files
Windows users (Internet Explorer):
- Click once on the ZIP file. You will be prompted to save the file or open it. Click “Save.”
- Specify the location where you wish to save the ZIP file and click “Save.”
- Navigate to the file and double-click it. The Windows ZIP extraction window should appear along with a list of folders. Go to the top menu bar on this window and click “Extract all files” (in Windows 7) or “File” -> “Extract All” (in Windows XP).
- Follow the instructions to select a location for the unzipped files and extract.
Mac users (Safari):
- Double-click the file to save it to your downloads folder.
- Navigate to your downloads folder (it may already be visible) and double-click the ZIP file.
- A list of Word documents will appear. You can open them individually by double-clicking them, or you can extract them all at once using the “Extract” button on the gray bar at the top of the window.
Section 2: During an Incident—Issuing an Advisory
- Call Center Data Checklist [DOCX – 1 page]
- Website Information Checklist [DOCX – 1 page]
- Website Example [DOCX – 1 page]
- Key Questions for the Public Information Office [DOCX – 1 page]
- Basic Elements of a Spokesperson Statement [DOCX – 1 page]
- Automated Messages [DOCX – 3 pages]
- Working with the Media Template [DOCX – 2 pages]
- Media Alert Template [DOCX – 1 page]
- How to Use Press Release Templates [DOCX – 1 page]
- Tier I Public Notification Rule Compliant Press Release Template [DOCX – 2 pages]
- Significant Pressure Loss Advisory Press Release Template [DOCX – 2 pages]
- Advisory Update Press Release Template [DOCX – 2 pages]
- Ending an Advisory Press Release Template [DOCX – 1 page]
Page last reviewed: June 30, 2022