Multi-Factor Authentication (MFA) in VAMS

VAMS is required to use multi-factor authentication (MFA) to meet federal security requirements. MFA confirms a user’s identify when they log into VAMS by requiring both their password and a unique code they receive via their preferred method of communication (email or SMS). This quick reference sheet will provide guidance on how to manage your MFA preferences.

NOTE: Currently, MFA is required for clinic, organization, jurisdiction, and multi-portal users. Recipient-only users do not use MFA at this time.

Manage Your MFA Preferences

  • Log into VAMS.
  • From any page in your portal, click the Drop-Down Arrow next to your name in the upper right corner of the page.
  • Click My Profile.

On the My Profile page, you can select how you prefer to receive temporary MFA codes.

  • Email is the default selection for method of contact.
  • If you wish to receive temporary MFA codes via SMS text message, select SMS.
  • If you select the SMS option, an additional field will appear, prompting you to confirm your cell phone number.
    • Enter your Cell Phone Number into the Cell Phone
    • Click Confirm Number to have a verification code sent to your phone.
    • Enter the Verification Code into VAMS, then click Confirm.
  • Click Save in the bottom right corner of the page to save your updated preferences.

You may update your MFA preferences at any time from the My Profile page.

VAMS Help Desk Contact Information

For additional support, complete the contact form for the VAMS Help Desk.

Toll-Free Number | +1 833-748-1979


Hours of Operation | 8:00 AM – 8:00 PM EST | Monday – Friday