Manage All Users within Your Jurisdiction

As a jurisdiction POC, you can access and update information for all clinic, organization, contact center, and jurisdiction users within your jurisdiction.  You can also add users to your jurisdiction, as well as remove any user from their role(s). From your VAMS Jurisdiction Portal home page, navigate to the Manage Users tab. Choose the user view of your choice from the drop-down options to add, update, or remove user(s).

Manage Clinic Users

Select the My Clinic Users list view from the drop-down menu.

Add a Clinic User to Your Jurisdiction

• Click Add or Update User. In the pop-up window, enter the Email Address of the clinic user whom you wish to locate and click Search.
  • If this user exists in the system, then their information will be pre-populated, and you will be able to see their associated role(s).
    • Add any role(s) you wish to assign to the user. Click Next.
    • You will see a list of all clinics under the jurisdiction; the clinic(s) that the user is associated with will be pre-selected. Check the Box next to any clinic(s) with which you would like the user to be associated. Click Save.
  • If this user does not exist in the system, you will have to enter their information.
    • Add any role(s) you wish to assign to the user. Click Next.
    • Check the Box next to any clinic(s) with which you would like the user to be associated. Click Save.
• Once complete, you will have officially added a clinic user to your jurisdiction, with assigned role(s) and clinic(s).

Update a Clinic User’s Information

• Check the Box next to the clinic user whose information you would like to update and click Add or Update User.
  • NOTE: You can only select one user at a time to make changes.
• The user’s email will be pre-populated in the pop-up window. Click Next. The user’s information will be prepopulated.
• Review the clinic user’s information and associated role(s). Add any role(s) you wish to assign to the user. Click Next.
  • NOTE: Unselecting a role under the Add or Update User window will not remove the user from that role.
• You will see a list of all clinics under the jurisdiction. The clinic(s) that the user is associated with will be pre-selected. Check the Box next to any additional clinic(s) with which you would like the user to be associated. Click Save.
  • NOTE: Unselecting a clinic will not remove the user from that clinic.
• Once complete, you will have officially updated the assigned role and/or clinic information of a clinic user within your jurisdiction.

Remove a Clinic User

• Check the Box next to the clinic user whom you would like to remove from clinic(s) in your jurisdiction and click Remove User.
  • In the pop-up window, click Next to confirm that you want to proceed with removing this user from their associated clinic(s).
  • Unselect the Box(es) next to the clinic(s) from which you would like to remove the user and click Yes.
    • NOTE: The Clinic Administrator role can only be removed by a system administrator. Please contact the Help Desk if this change is required.
    • NOTE: If you remove a user from a clinic, the user will be removed from all their roles within that clinic.
• Once complete, you will have officially removed the clinic user from the clinic(s) of your choice within your jurisdiction.

Manage Organization Users

Select the My Organization Users list view from the drop-down menu.

Add an Organization User to Your Jurisdiction

• Click Add or Update User. In the pop-up window, enter the Email Address of the organization user whom you wish to locate and click Search.
  • If this user exists in the system, then their information will be pre-populated, and you will be able to see their associated organization POC role. Click Next.
    • You will see a list of all organizations under the jurisdiction; the organization(s) that the user is associated with will be pre-selected. Check the Box next to any organization(s) with which you would like the user to be associated. Click Save.
  • If this user does not exist in the system, you will have to enter their information.
    • Assign the organization POC role to the user. Click Next.
    • Check the Box next to any organization(s) with which you would like the user to be associated. Click Save.
• Once complete, you will have officially added an organization user to your jurisdiction, with assigned organization(s).

Update an Organization User’s Information

• Check the Box next to the organization user whose information you would like to update and click Add or Update User.
  • NOTE: You can only select one user at a time to make changes.
• The user’s email will be pre-populated in the pop-up window. Click Next. The user’s information will be prepopulated.
• Review the organization user’s information and associated role. Click Next.
  • NOTE: Unselecting a role under the Add or Update User window will not remove the user from that role.
• You will see a list of all organizations under the jurisdiction. The organization(s) that the user is associated with will be pre-selected. Check the Box next to any additional organization(s) with which you would like the user to be associated. Click Save.
  • NOTE: Unselecting an organization will not remove the user from that organization.
• Once complete, you will have officially updated the assigned organization information of an organization user within your jurisdiction.

Remove an Organization User

• Check the Box next to the organization user whom you would like to remove from organization(s) in your jurisdiction and click Remove User.
  • In the pop-up window, click Next to confirm that you want to proceed with removing this user from their associated organization(s).
  • Unselect the Box(es) next to the organization(s) from which you would like to remove the user and click Yes.
    • NOTE: If you remove a user from an organization, the user will be removed from all their roles within that organization.
• Once complete, you will have officially removed the organization user from the organization(s) of your choice within your jurisdiction.

Manage Contact Center Users

Select the My Contact Center Users list view from the drop-down menu.

Add a Contact Center User to Your Jurisdiction

• Click Add or Update User. In the pop-up window, enter the Email Address of the contact center user whom you wish to locate and click Search.
  • If this user exists in the system, then their information will be pre-populated, and you will be able to see their associated contact center role. Click Save.
  • If this user does not exist in the system, you will have to enter their information.
    • Assign the contact center role to the user. Click Save.
• Once complete, you will have officially added a contact center user to your jurisdiction.

Update a Contact Center User’s Information

• Check the Box next to the contact center user whose information you would like to update and click Add or Update User.
  • NOTE: You can only select one user at a time to make changes.
• The user’s email will be pre-populated in the pop-up window. Click Next. The user’s information will be prepopulated.
• Review the contact center user’s information and associated role. Click Save.
  • NOTE: Unselecting a role under the Add or Update User window will not remove the user from that role.

Remove a Contact Center User

• Check the Box next to the contact center user whom you would like to remove from the jurisdiction contact center and click Remove User.
  • In the pop-up window, click Remove to confirm that you want to proceed with removing this user from the jurisdiction contact center.
• Once complete, you will have officially removed the contact center user from the jurisdiction contact center.

Manage Jurisdiction Users

Select the My Jurisdiction Users list view from the drop-down menu.

Add a Jurisdiction User to Your Jurisdiction

• Click Add or Update User. In the pop-up window, enter the Email Address of the jurisdiction user whom you wish to locate and click Search.
  • If this user exists in the system, then their information will be pre-populated, and you will be able to see their associated jurisdiction POC role. Click Save.
  • If this user does not exist in the system, you will have to enter their information.
    • Assign the Jurisdiction POC role to the user. Click Save.
• Once complete, you will have officially added a jurisdiction user to your jurisdiction.

Update a Jurisdiction User’s Information

• Check the Box next to the jurisdiction user whose information you would like to update and click Add or Update User.
  • NOTE: You can only select one user at a time to make changes.
• The user’s email will be pre-populated in the pop-up window. Click Next. The user’s information will be prepopulated.
• Review the jurisdiction user’s information and associated role. Click Save.
  • NOTE: Unselecting a role under the Add or Update User window will not remove the user from that role.

Remove a Jurisdiction User

• Check the Box next to the jurisdiction user whom you would like to remove from the jurisdiction and click Remove User.
  • In the pop-up window, click Remove to confirm that you want to proceed with removing this user from the jurisdiction.
• Once complete, you will have officially removed the jurisdiction user from the jurisdiction.