New Clinic to Increase Capacity in Scheduling Appointments for New Survivor Enrollees - World Trade Center Health Program

New Clinic to Increase Capacity in Scheduling Initial Appointments for Survivor Enrollees

The WTC Health Program has been working to address the time required for scheduling appointments for enrolled survivors to get their initial health evaluations. To increase the number of appointments, we will launch a new clinic at 156 William Street in Lower Manhattan. This clinic will provide appointments for initial health evaluations - in-depth exams that look for physical and mental health conditions that may be related to the WTC disaster. For health conditions that are approved (“certified”) as WTC-related, the William Street Clinic will coordinate survivors’ care with WTC providers in the New York metropolitan area.

We expect the clinic will be open in late August 2018. Appointments will be scheduled based on enrollment dates, so that those new members who have been waiting the longest will be seen first. Members will be contacted either by phone or mail when they have been assigned to a clinic (either the new William Street Clinic or the existing NYC Survivor Program, New York City Health + Hospitals (H+H)) and it is time to schedule an appointment.

If a member has a serious health condition, such as cancer or interstitial lung diseases, that is believed to be related to 9/11 exposures, and is currently in need of treatment for this condition, please contact the WTC Health Program Call Center at 1-888-982-4748 for help in getting an appointment faster.

If you are seeking certification for a claim with the September 11th Victim Compensation Fund (VCF), administered by the Department of Justice (DOJ), we work closely with the VCF and they are aware of these delays, as well as the timeline and actions to address the delays.

For more information about the scheduling delays, please see our previous notice.

Questions and Answers about the William Street Clinic

  • What is the William Street Clinic?

    The William Street Clinic is a new clinic to provide enrolled survivors initial health evaluations and coordinate care for survivors to get treatment for approved (“certified”) conditions with WTC providers in the New York metropolitan area. The clinic will be operated by Logistics Health Incorporated (LHI), who also treats survivors in the Nationwide Provider Network.

  • Where is the new clinic?

    The new clinic is in Lower Manhattan at 156 William Street in the Downtown Medical Building.

  • When will the William Street Clinic open?

    We anticipate the William Street Clinic opening in late August 2018.

  • What is an Initial Health Evaluation?

    Your first appointment with a WTC Health Program physician is your initial health evaluation. It is an in-depth exam that looks for physical and mental health conditions that may be related to the September 11th terrorist attacks. The results of the initial health evaluation are used to decide if a new member has a condition that is eligible for treatment in the WTC Health Program. This process is known as “certification.”

  • How will opening the William Street Clinic help with the delays?

    The new clinic will be able to see 375 members for initial health evaluations in the first 30 days, and then will increase to 750 members a month. The William Street Clinic capacity is in addition to capacity at the existing NYC Survivor Program at NYC Health + Hospitals (H+H). We are also continually working with H+H to increase their capacity across their three locations at Bellevue, Gouverneur, and Elmhurst.

  • How long will it take to get an appointment at either the William Street Clinic or H+H?

    It is our intention to have everyone scheduled for an initial health evaluation, but not all will be completed, by the end of the 2018. Members will be contacted either by phone or mail when they have been assigned to a clinic (either the William Street Clinic or H+H) and it is time to schedule an appointment.

    If a member has a serious health condition, such as cancer or interstitial lung disease, that they believe is related to their 9/11 exposures, and is currently in need of treatment for this condition, the member should contact the WTC Health Program Call Center at 1-888-982-4748 to request getting an appointment faster.

  • I am seeking certification of my health conditions for my claim with the Victim Compensation Fund (VCF). Is the VCF aware of these delays?

    For those members seeking health condition certification to support a compensation claim with the September 11th Victim Compensation Fund (VCF), administered by the Department of Justice (DOJ), we work closely with the VCF and they are aware of these delays, as well as our actions and timeline to address the delays.

  • Can a member choose whether to go to the William Street Clinic or H+H?

    No. In order to maximize efficiency and to ensure that all members are seen in a timely manner, the Program will assign members to a clinic based on date of enrollment. All members will receive the same services and high quality care at both the William Street Clinic and NYC Survivors Program at H+H.

  • Will members have to pay anything for their care?

    As with all survivors in the WTC Health Program, health care for WTC-related conditions, including prescriptions, is provided at no out-of-pocket cost. The Program is the secondary payer for all approved healthcare services. This means that the member’s private or public insurance will be billed first, and the WTC Health Program will pay for any remaining costs, such as co-pays or co-insurance.

  • Is the new clinic the same as a Clinical Center of Excellence?

    No. The William Street Clinic is not a Clinical Center of Excellence (CCE) but the providers there will be medical experts familiar with the WTC Health Program, 9/11 exposures, and WTC-related health conditions. They will be able to complete initial health evaluations and request certifications from the Program in the same manner as a CCE. Like the services offered at a CCE, the new clinic will provide benefits counseling and care coordination services. However, members will be referred to providers in a Program-affiliated provider network in the New York metropolitan area to receive treatment for health conditions that are approved (“certified”) for Program coverage.

  • Is the new clinic permanent?

    The new clinic is being opened to handle the increase of new survivor enrollees over the last year. We expect the clinic will operate for two years and, at that time, the WTC Health Program will assess if there is an ongoing need for the William Street Clinic. If the Program decides to close the William Street Clinic, we will transfer assigned members to a CCE to ensure treatment services and other program services are not disrupted.