Transferring Clinics: It Begins With You!
Instructions for transferring clinics are also available for download in the following languages:
World Trade Center (WTC) Health Program members are allowed to change their Clinical Center of Excellence (CCE) once a year.
Responders can transfer between any Responder CCE or the Nationwide Provider Network (NPN); survivors can only transfer between NYC Health + Hospitals and the NPN. For a list of clinics, visit the Find a Clinic page.
If you are interested in transferring to another WTC Health Program CCE or into the NPN, follow these steps for a smooth transfer:
1. Talk to your current CCE or the NPN
As soon as you decide that you want to transfer clinics, talk with your current CCE or the NPN to make a transfer request. They will discuss the transfer process with you and let you know if you are eligible.
2. Authorize the release of your medical records
Your current CCE or the NPN will give you a form to authorize the release of your medical records to the new CCE or the NPN. It is important to complete the form as soon as possible and return to your current CCE or the NPN.
Please make sure that you fill out the form completely and list the correct CCE for your transfer. This helps prevent any delays.
The transfer process will not begin until you sign the authorization release and return it to your current CCE or the NPN.
3. Plan ahead
It may take 30 to 60 days after a completed transfer for you to see a provider at the new CCE or the NPN. Think about what you need for your care, including prescriptions, before your first appointment at the new CCE or the NPN.
If you anticipate any urgent WTC-related health needs in the next couple of months, consider these tips:
- Schedule an appointment: If your last monitoring exam was over a year ago, or if you need treatment, try scheduling an appointment with your current CCE or the NPN before you transfer.
- Check for pending certifications: Talk to your current CCE or the NPN about any pending certifications. You may want to wait until you receive a final decision on any pending certifications before you transfer.
- Ensure sufficient medication: Talk to your current CCE or the NPN to make sure that you have sufficient medication throughout the transfer process. Refill any prescriptions you are taking.
- Please Note: If you are receiving medication from OptumRX Home Delivery Service, and you are moving to a different address, please be sure to contact OptumRx to tell them about the address change.
- Tie up loose ends: If you are waiting for a referral or authorization to see a certain provider, discuss your options with your current CCE or the NPN. When your transfer is complete, your new CCE or the NPN will help you obtain new authorizations and referrals.
4. Be patient
The transfer process can take up to 30 days. You will receive a letter from the WTC Health Program once your transfer is complete. The letter will include point of contact information for your new CCE or the NPN. It can take 30-60 additional days for you to have your first appointment at the new clinic.
What if I have questions about my care during the processing of my transfer?
Contact your current CCE or the NPN with any questions while your transfer is underway. Do not contact your new CCE or the NPN until you receive the WTC Health Program letter stating that your transfer is complete.