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Contact Us

Call the WTC Health Program Call Center

Monday-Friday from 9:00 a.m.-5:00 p.m. Eastern Time


For questions about:

  • Enrollment
  • Appeals
  • Program benefits
  • Program policies
  • Updating contact information
  • Planning to move

Please note: If you call the WTC Health Program call center with specific questions about your care and treatment, including scheduling appointments, we will not be able to assist you. You should call your clinic directly.

Call your Clinical Center of Excellence or the Nationwide Provider Network directly

Find your CCE/NPN's contact info

For questions about:

  • Scheduling appointments
  • Care and treatment
  • Medications
  • Provider authorizations
  • Case management
  • Clinic transfers
  • Certifications
  • Denials

Call Express Scripts, the WTC Health Program Pharmacy Benefit Manager


For questions about:

  • Pharmacy benefits
  • Issues filling a prescription
  • Home delivery services
  • Direct claim form

Write a letter to the Administrator

Mail is the best option if you would like a formal response from the Program regarding your question or concern.

  • Petition to add a WTC-related condition to the List of Covered Conditions. Learn More...
  • Complaints about the Program

Mailing Address:

World Trade Center Health Program
395 E Street, S.W.
Suite 9200
Washington, DC 20201

Email Us

If you have general Program questions, you can contact us by email:

Email the WTC Health Program at:
To protect your privacy, please do not email sensitive information, including personal health information.

Email media requests to:
Key Program information for media is also available on the WTC Health Program Newsroom page.

For Member or Provider Billing Questions

WTC Health Program members should not receive bills or be asked to pay any copays for treatment of their certified WTC-related health condition(s).

If you mistakenly receive a bill as a WTC Health Program member:

NPN members:

  • For services on or after August 1, 2022, please contact Managed Care Advisors (MCA)-Sedgwick at 1-800-416-2898, option 1.
  • For services before August 1, 2022, please contact Logistics Health Inc. (LHI) at 1-877-498-2911, option 1.

CCE members:

  • For all billing issues, please contact the WTC Health Program Call Center at 1-888-982-4748.

If you are a WTC Health Program provider with billing questions:

NPN providers:

  • For services on or after August 1, 2022, please contact MCA-Sedgwick at 1-800-416-2898, option 2.
  • For services before August 1, 2022, please contact LHI at 1-877-498-2911, option 2.

CCE providers:

  • For all dates of service, please contact the WTC Health Program Call Center at 1-888-982-4748.