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WTCHP Call Center
Monday-Friday from 9:00 a.m.-5:00 p.m. Eastern Time
WTCHP Email
This email account is monitored Monday through Friday. A WTC Health Program Member Services Representative will respond to you within 3-5 business days.
Note: To protect your privacy, please do not email sensitive information, including personal health information.
Frequently Asked Enrollment Questions
Answers to common enrollment questions
See If You are Eligible
WTCHP Call Center
Monday-Friday from 9:00 a.m.-5:00 p.m. Eastern Time
WTCHP Email
This email account is monitored Monday through Friday. A WTC Health Program Member Services Representative will respond to you within 3-5 business days.
Note: To protect your privacy, please do not email sensitive information, including personal health information.
Frequently Asked Appeals Questions
Answers to common appeals questions
More Appeals Information
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The Nationwide Provider Network (NPN) serves both Responder and Survivor members who live outside the NY metropolitan area.
The NPN is administered by Managed Care Advisors (MCA)-Sedgwick. If you are a member of the NPN and need assistance, please contact the NPN directly.
Phone:
-
1-800-416-2898 (toll free), Monday-Friday 8am to 8pm ET.
- Callers in the United States, U.S. Territories, and Canada
-
1-614-362-2641 (direct dial)
- International callers outside the United States, U.S. Territories, and Canada
- International rates may apply
NPN Online Member Portal: www.sedgwickwtc.com .
Wondering if the NPN needs to make your appointment or if you can make your own? Visit MCA-Sedgwick’s NPN Appointment FAQ page.
If you have questions about past services provided through the NPN
- On or after August 1, 2022, please contact Managed Care Advisors (MCA)-Sedgwick at 1-800-416-2898 (option 1 for members, option 2 for providers).
- Before August 1, 2022, please contact the WTC Health Program Call Center at 1-888-982-4748.
FDNY Headquarters
212-570-1693
9 Metro Tech Center
Brooklyn, NY 11201
718-999-1858 (All other locations)
Brentwood, Long Island (Mental Health Services Only)
1001 Crooked Hill Road
Brentwood, NY 11717
Commack (Physical Health Services Only)
2171 Jericho Turnpike, Suite 300
Commack, NY 11725
Fort Totten, Queens
Fort Totten, Building 413B
Bayside, NY 11359
Manhattan (Mental Health Services Only)
251 Lafayette Street
New York, NY 10012
Middletown, Orange County
2279 Goshen Turnpike
Middletown, NY 10941
Staten Island
1688 Victory Boulevard, Suite 101A
Staten Island, NY 10314
Mount Sinai
1-212-241-1554
Manhattan (Exams also conducted in Spanish and Polish)
1468 Madison Ave, 3rd Floor
New York, NY 10029
Staten Island
2052 Richmond Road
Staten Island, NY 10306
Rockland County
222 Route 59
Suffern, NY 10901
New York University
1-212-263-7335
38 East 32nd St, 4th Floor, WTC Suite
New York, NY 10016
Northwell Health
1-718-267-2420
97-77 Queens Blvd, 9th Floor
Rego Park, NY 11374
Stony Brook
1-631-855-1200
Suffolk County (Main Clinic)
500 Commack Road, Suite 160
Commack, NY 11725
Nassau County (Satellite Clinic)
1600 Stewart Ave, Suite 220
Westbury, NY 11590
Rutgers
1-848-445-0123
170 Frelinghuysen Road
Piscataway, NJ 08854
NYC Health + Hospitals
1-877-982-0107
32nd Street (formerly Bellevue Hospital)
145 East 32nd Street, 7th Floor
New York, NY 10016
Elmhurst Hospital Center
79-01 Broadway RM D1-24
Elmhurst, NY 11373
Main Building, First Floor
Entrance located on 80th St. &41st Avenue
Gouverneur Healthcare Services
227 Madison St.
(Clinton St.)
New York, NY 10002
William Street Clinic (operated by Optum Serve Health Services)
1-800-714-7426
156 William Street Suite 301
New York, NY 10038
Use the above contact information for questions about:
- Scheduling appointments
- Care and treatment
- Medications
- Provider authorizations
- Case management
- Clinic transfers
- Certifications
- Denials
Call Express Scripts, the WTC Health Program Pharmacy Benefits Manager, 24/7 at:
1-800-935-7179
For questions about:
- Pharmacy benefits
- Issues filling a prescription
- Home delivery services
- Direct claim form
Frequently Asked Pharmacy Questions
Answers to common pharmacy questions
More Pharmacy Information
I am a...
The Nationwide Provider Network (NPN) serves both Responder and Survivor members who live outside the NY metropolitan area.
The NPN is administered by Managed Care Advisors (MCA)-Sedgwick. If you are a member of the NPN and need assistance, please contact the NPN directly.
Phone:
-
1-800-416-2898 (toll free), Monday-Friday 8am to 8pm ET.
- Callers in the United States, U.S. Territories, and Canada
-
1-614-362-2641 (direct dial)
- International callers outside the United States, U.S. Territories, and Canada
- International rates may apply
NPN Online Member Portal: www.sedgwickwtc.com .
Wondering if the NPN needs to make your appointment or if you can make your own? Visit MCA-Sedgwick’s NPN Appointment FAQ page.
If you have questions about past services provided through the NPN
- On or after August 1, 2022, please contact Managed Care Advisors (MCA)-Sedgwick at 1-800-416-2898 (option 1 for members, option 2 for providers).
- Before August 1, 2022, please contact the WTC Health Program Call Center at 1-888-982-4748.
FDNY Headquarters
212-570-1693
9 Metro Tech Center
Brooklyn, NY 11201
718-999-1858 (All other locations)
Brentwood, Long Island (Mental Health Services Only)
1001 Crooked Hill Road
Brentwood, NY 11717
Commack (Physical Health Services Only)
2171 Jericho Turnpike, Suite 300
Commack, NY 11725
Fort Totten, Queens
Fort Totten, Building 413B
Bayside, NY 11359
Manhattan (Mental Health Services Only)
251 Lafayette Street
New York, NY 10012
Middletown, Orange County
2279 Goshen Turnpike
Middletown, NY 10941
Staten Island
1688 Victory Boulevard, Suite 101A
Staten Island, NY 10314
Mount Sinai
1-212-241-1554
Manhattan (Exams also conducted in Spanish and Polish)
1468 Madison Ave, 3rd Floor
New York, NY 10029
Staten Island
2052 Richmond Road
Staten Island, NY 10306
Rockland County
222 Route 59
Suffern, NY 10901
New York University
1-212-263-7335
38 East 32nd St, 4th Floor, WTC Suite
New York, NY 10016
Northwell Health
1-718-267-2420
97-77 Queens Blvd, 9th Floor
Rego Park, NY 11374
Stony Brook
1-631-855-1200
Suffolk County (Main Clinic)
500 Commack Road, Suite 160
Commack, NY 11725
Nassau County (Satellite Clinic)
1600 Stewart Ave, Suite 220
Westbury, NY 11590
Rutgers
1-848-445-0123
170 Frelinghuysen Road
Piscataway, NJ 08854
NYC Health + Hospitals
1-877-982-0107
32nd Street (formerly Bellevue Hospital)
145 East 32nd Street, 7th Floor
New York, NY 10016
Elmhurst Hospital Center
79-01 Broadway RM D1-24
Elmhurst, NY 11373
Main Building, First Floor
Entrance located on 80th St. &41st Avenue
Gouverneur Healthcare Services
227 Madison St.
(Clinton St.)
New York, NY 10002
William Street Clinic (operated by Optum Serve Health Services)
1-800-714-7426
156 William Street Suite 301
New York, NY 10038
WTCHP Call Center
Monday-Friday from 9:00 a.m.-5:00 p.m. Eastern Time
WTCHP Email
More Benefits Counseling Information
If you need to update your contact information for any reason, please contact the Program as soon as possible. Please confirm with your CCE or the NPN that your contact information is updated with them as well.
WTCHP Call Center
Monday-Friday from 9:00 a.m.-5:00 p.m. Eastern Time
WTCHP Email
This email account is monitored Monday through Friday. A WTC Health Program Member Services Representative will respond to you within 3-5 business days.
Note: To protect your privacy, please do not email sensitive information, including personal health information.
I am a...
NPN members:
Important Note on NPN Billing: Due to the NPN transition completed on August 1, 2022, who NPN members and providers contact for billing-related questions depends on the date of service.
-
For services on or after August 1, 2022, please contact Managed Care Advisors (MCA)-Sedgwick at 1-800-416-2898, option 1.
- International callers outside the United States, U.S. Territories, and Canada should call the direct dial number 1-614-362-2641 (international rates may apply).
- For services before August 1, 2022, please contact the WTC Health Program Call Center at 1-888-982-4748.
CCE members:
- For all billing issues, please contact the WTC Health Program Call Center at 1-888-982-4748.
Learn more about what to do if you mistakenly receive a bill for WTC-related care.
NPN providers:
Important Note on NPN Billing: Due to the NPN transition completed on August 1, 2022, who NPN members and providers contact for billing-related questions depends on the date of service.
-
For services on or after August 1, 2022, please contact MCA-Sedgwick at 1-800-416-2898, option 2.
- International callers outside the United States, U.S. Territories, and Canada should call the direct dial number 1-614-362-2641 (international rates may apply).
- For services before August 1, 2022, please contact the WTC Health Program Call Center at 1-888-982-4748.
CCE providers:
- For all dates of service, please contact the WTC Health Program Call Center at 1-888-982-4748.
WTC Health Program members should not receive bills or be asked to pay any copays for treatment of their certified WTC-related health condition(s).
WTCHP Call Center
Monday-Friday from 9:00 a.m.-5:00 p.m. Eastern Time
WTCHP Email
More Billing Information
Email the WTC Health Program at
WTC@cdc.gov for:
- General questions for the Program
- Help handling issues with the Nationwide Provider Network
This email account is monitored Monday through Friday. A WTC Health Program Member Services Representative will respond to you within 3-5 business days.
Note: To protect your privacy, please do not email sensitive information, including personal health information.
NEW! Submit feedback to the WTC Health Program with the:
WTC Health Program Feedback Form
Fill out this online form to formally submit feedback, complaints, suggestions for improvement, or kudos to the Program. Once submitted, you will receive a confirmation email with a tracking number. You should expect a response from the Program in 3-5 business days.
Media requests can be submitted through this form .
- For petitions to add a WTC-related condition to the List of Covered Conditions. Petitions web page.
- For concerns or complaints about the Program. You can instead use our online feedback form.
Mailing Address:
CDC/NIOSH
ATTN: World Trade Center Health Program
400 7th Street SW, Suite 5W
Washington, DC 20024
The World Trade Center (WTC) Health Program is dedicated to a positive experience for all members. We aim for constant improvement and want to hear from you.
Follow the link below to send formal feedback or complaints to the WTC Health Program directly.
Please do not use this form for immediate, personal support. This includes issues related to your application, WTC-related care, an appeal, etc.
We are here to help. If your questions are not addressed using the process above, and you have general questions about the Program or are having problems accessing care, please call us at 1-888-982-4748, Monday to Friday, 9:00 a.m. to 5 p.m. ET and ask to speak to a WTC Health Program Member Services Representative.
Questions about your care, including scheduling appointments, should be directed to your Clinical Center of Excellence (CCE) or the Nationwide Provider Network (NPN).