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Contact Us

Call the WTC Health Program Call Center

1-888-982-4748

Monday-Friday from 9:00 a.m.-5:00 p.m. Eastern Time

For questions about:

  • Enrollment
  • Appeals
  • Program benefits
  • Program policies
  • Updating contact information
  • Planning to move

We are here to help. Questions about your care, including scheduling appointments should be directed to your Clinical Center of Excellence (CCE) or the Nationwide Provider Network (NPN). If you need assistance handling issues with your CCE or the NPN, give us a call and ask to speak to a WTC Health Program Member Services Representative.


Email Us for Help, Support or to Provide Feedback

If you have questions or feedback for the Program email us at:

Email the WTC Health Program at:
WTC@cdc.gov

To protect your privacy, please do not email sensitive information, including personal health information.

If you need help handling issues with the Nationwide Provider Network, please email us at:
WTC@cdc.gov

This email account is monitored Monday through Friday. A WTC Health Program Member Services Representative will work to resolve your issue and respond to you within 3-5 business days.


Email media requests to:
NIOSHmedia@cdc.gov

Key Program information for media is also available on the WTC Health Program Newsroom page.


Call your Clinical Center of Excellence or the Nationwide Provider Network directly

Find your CCE/NPN's contact info

For questions about:

  • Scheduling appointments
  • Care and treatment
  • Medications
  • Provider authorizations
  • Case management
  • Clinic transfers
  • Certifications
  • Denials

Call Express Scripts, the WTC Health Program Pharmacy Benefit Manager

1-800-935-7179

For questions about:

  • Pharmacy benefits
  • Issues filling a prescription
  • Home delivery services
  • Direct claim form

Write a letter to the Administrator

Mail is the best option if you would like a formal response from the Program regarding your question or concern.

  • Petition to add a WTC-related condition to the List of Covered Conditions. Learn More...
  • Complaints about the Program

Mailing Address:

CDC/NIOSH
ATTN: World Trade Center Health Program
400 7th Street SW, Suite 5W
Washington, DC 20024


For Member or Provider Billing Questions


WTC Health Program members should not receive bills or be asked to pay any copays for treatment of their certified WTC-related health condition(s).

If you mistakenly receive a bill as a WTC Health Program member:

NPN members:

  • For services on or after August 1, 2022, please contact Managed Care Advisors (MCA)-Sedgwick at 1-800-416-2898, option 1.
  • For services before August 1, 2022, please contact Logistics Health Inc. (LHI) at 1-877-498-2911, option 1.

CCE members:

  • For all billing issues, please contact the WTC Health Program Call Center at 1-888-982-4748.

If you are a WTC Health Program provider with billing questions:

NPN providers:

  • For services on or after August 1, 2022, please contact MCA-Sedgwick at 1-800-416-2898, option 2.
  • For services before August 1, 2022, please contact LHI at 1-877-498-2911, option 2.

CCE providers:

  • For all dates of service, please contact the WTC Health Program Call Center at 1-888-982-4748.

Learn more about what to do if you mistakenly receive a bill for WTC-related care.