U.S. flag

An official website of the United States government

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Contact Us

Call the WTC Health Program Call Center

Monday-Friday from 9:00 a.m.-5:00 p.m. Eastern Time


For questions about:

  • Enrollment
  • Appeals
  • Program benefits
  • Program policies
  • Updating contact information
  • Planning to move

Please note: If you call the WTC Health Program call center with specific questions about your care and treatment, including scheduling appointments, we will not be able to assist you. You should call your clinic directly.

Call your Clinical Center of Excellence or the Nationwide Provider Network directly

Find your CCE/NPN's contact info

For questions about:

  • Scheduling appointments
  • Care and treatment
  • Medications
  • Provider authorizations
  • Case management
  • Clinic transfers
  • Certifications
  • Denials

Call Optum, the WTC Health Program Pharmacy Benefits Provider


For questions about:

  • Pharmacy benefits
  • Issues filling a prescription
  • Home delivery services

Write a letter to the Administrator

Mail is the best option if you would like a formal response from the Program regarding your question or concern.

  • Petition to add a WTC-related condition to the List of Covered Conditions. Learn More...
  • Complaints about the Program

Mailing Address:

World Trade Center Health Program
395 E Street, S.W.
Suite 9200
Washington, DC 20201

Email Us

If you have general Program questions, you can contact us by email:

Email the WTC Health Program at:
To protect your privacy, please do not email sensitive information, including personal health information.

Email media requests to: