We have recently received a number of reports from our colleagues at the WTC Health Program and individual Clinical Centers of Excellence (CCEs) concerning claimants and counsel engaging in practices that are counterproductive and create unnecessary strains on the program, the centers, and the staff. This includes the following problematic practices:
We work very closely with our WTC Health Program colleagues and we value tremendously our partnership with them in serving the 9/11 community. In order to best serve this community, however, we need your help in ensuring that the doctors, nurses, social workers, and other WTC Health Program staff are able to focus on their program’s mission: providing monitoring and treatment services to their patients. Responding to unmeritorious requests to prioritize appointments or to certify new conditions already covered for treatment in order to support a VCF claim is a distraction from this mission and a disservice to the larger community and those who follow the practices, policies and procedures of our sister program. Please refrain from engaging in these and other practices that take the attention of the WTC Health Program staff away from its important work in providing high-quality medical care to individuals impacted by 9/11.
We rely on you to fully and responsibly advise your clients of the policies and procedures of the VCF and WTC Health Program. If you have questions about issues that you believe have not been addressed on our website or in communications and meetings with law firms, please contact our Law Firm Outreach Team (Peter Offen and Catherine Doctor) or the VCF Helpline.
We just posted a new document to the website called "Just the Facts" which is intended to address some of the common misperceptions about the VCF, including those that involve the intersection with the WTC Health Program. We encourage you to read it and share it with your clients.
Thank you, Rupa