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Years later, many members still feel the emotional burden from the events of 9/11. Added challenges like the current COVID-19 pandemic can trigger feelings of distress and other mental health issues.

The World Trade Center (WTC) Health Program offers medical and mental health treatment for members with a qualifying condition that is certified by the Program for coverage. Visit the Covered Conditions webpage for examples of mental health conditions covered by the Program. Mental health treatment services are covered at no-cost for members.

Mental health treatment services may include:

  • Outpatient treatment,
  • Prescription medications,
  • Medical detoxification,
  • Counseling/psychotherapy,
  • Medication management,
  • Limited psychiatric hospitalization, and
  • Other services in special circumstances

If you are not yet a member of the WTC Health Program, please visit the Apply webpage to learn if you are eligible.

For those that may be covered for a physical health condition but are feeling distressed, please call your Clinical Center of Excellence or the Nationwide Provider Network for a mental health appointment. Find your clinic here.

Taking care of yourself

Especially during this time of national emergency, self-care can help you think clearly and react accordingly to stressful situations. Practicing self-care might look like:

  • Taking care of your body with balanced meals, exercise, and adequate sleep.
  • Connecting with others in supportive conversation.
  • Taking breaks to do an enjoyed activity, mindful breathing, or unwinding.
  • Staying informed by reliable sources like local authorities and avoiding too much exposure to news, as it can feel overwhelming.
  • Seeking help when needed, like talking to your counselor or doctor, or using the external resources listed below.

Visit the CDC page Taking Care of Your Emotional Health to learn how to recognize stress in yourself or others and explore resources and tips on how to cope.

External Resources

The following organizations provide resources that may help you during times of crisis. Please bookmark this page and share with friends, family, and others that may be experiencing emotional distress.

Substance Abuse and Mental Health Services Administration (SAMHSA)

SAMHSA is the agency within the U.S. Department of Health and Human Services that leads public health efforts to advance the behavioral health of the nation. SAMHSA's mission is to reduce the impact of substance abuse and mental illness on America's communities.

Disaster Distress

It is common for people to experience emotional distress related to natural or human-caused disasters, such as 9/11. Stress, anxiety, and other depression-like symptoms are common reactions after a disaster.

Recognize common signs of distress, including:

  • Feelings of numbness, disbelief, anxiety
  • Changes in appetite, energy, and activity levels
  • Difficulty concentrating
  • Difficulty sleeping or nightmares and upsetting thoughts and images
  • Physical reactions, such as headaches, body pains, stomach problems, and skin rashes
  • Worsening of chronic health problems
  • Anger or short-temper
  • Increased use of alcohol, tobacco, or other drugs

If you experience these feelings or behaviors for several days in a row and are unable to carry out normal responsibilities because of them, seek professional help using the following resources.

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Call the Disaster Distress Helpline at 1-800-985-5990

If you are feeling distress call the Disaster Distress Helpline at 1-800-985-5990. This is a 24/7, 365-day-a-year, national hotline dedicated to providing immediate crisis counseling.

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Text TalkWithUs to 66-746

To connect with a live Disaster Distress Helpline crisis counselor 24/7 via SMS, from the 50 states text “TalkWithUs” for English or “Hablanos” for Spanish to 66-746.

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Go to the SAMHSA Disaster Distress webpage

Visit the SAMHSA website for more information and resources on disaster distress.

Suicide Prevention

Suicide can touch anyone, anywhere, and at any time. But it is not inevitable. There is hope.
By starting the conversation and providing support to those who need it, we all can help prevent suicide and save lives.

Learn the warning signs: Learn how to recognize the warning signs when someone’s at risk—and what you can do to help. If you believe someone may be in danger of suicide:

  • Call 911, if danger for self-harm seems imminent.
  • Ask them if they are thinking about killing themselves. This will not put the idea into their head or make it more likely that they will attempt suicide.
  • Listen without judging and show you care.
  • Stay with the person or make sure the person is in a private, secure place with another caring person until you can get further help.
  • Remove any objects that could be used in a suicide attempt.

New York State Office of Mental Health

The New York State – (OMH) has a large, multi-faceted mental health system that serves more than 700,000 individuals each year. The Office of Mental Health (OMH) promotes the mental health of all New Yorkers, with a particular focus on providing hope and recovery for adults with serious mental illness and children with serious emotional disturbances.

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Call the Emotional Support Line at 1-844-863-9314

Call the NY OMH Support Line at 1-844-863-9314. Free and confidential support is available for callers with increased anxiety due to the coronavirus (COVID-19).

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Text GOT5 to 741-741

The Crisis Text Line is an anonymous texting service available 24/7

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Go to the NYS OMH website

Visit the NYS OMH website for more information and resources on anxiety related to COVID-19.

Print Material

Wallet Card
Download this suicide prevention wallet card to keep with you at all times. You never know when you, or someone you know, may be in crisis. The National Suicide Prevention Hotline is open 24/7 and is available to everyone.