Case Service Design (CSD)

For Everyone

Key points

  • Case Service Design is a CDC-led initiative to define a shared, human-centered vision for the future of public health data exchange.
  • The CSD Package provides a shared foundation to align work, focus priorities, and support data modernization across public health.
  • Download the CSD package on this page
Group of people collaborating around a whiteboard

Aligning to a shared vision

CSD provides a framework and shared vision for public health data exchange. CSD supports public health professionals in planning, designing, and implementing solutions for data modernization.

The CSD package defines people, processes, and technologies needed to achieve CSD’s future vision. Co-created with public health professionals, the package accelerates modernization, strengthens collaboration, and builds trust. CSD case data insights help public health professionals access information to protect communities nationwide.

Using the CSD Package

The CSD package includes:

These artifacts provide a foundation for improving case surveillance and public health exchange. For more information, contact the CSD team at caseservicedesign@cdc.gov.

Putting People First

Using human-centered design, CDC’s CSD team engaged public health co‑creators to develop the package including:

  • Internal interviews with CDC program practitioners
  • External interviews with jurisdiction practitioners
  • Focus groups with health systems and providers
  • Ongoing feedback from national public health partners and federal partners
  • A series of in-person workshops where select public health professionals within each group will design the future state together.

Collecting Insights to Inform Solutions

Site Visits

The CSD team conducted 25 site visits to state, tribal, and local health departments between March and October 2024.

CSD Summit

In August 2024, CDC convened a summit of over 100 epidemiologists and data scientists from 25 state, local, and tribal jurisdictions, 11 public health partner organizations, and seven CDC centers and institutes. National partners included the Council of State and Territorial Epidemiologists, National Association of County and City Health Officials, Association of Public Health Laboratories, and the Big Cities Health Coalition.

Participants used CSD sessions to create a shared vision of an ideal future for case-based surveillance.
Participants used CSD sessions to create a shared vision of an ideal future for case-based surveillance.

During the sessions, participants listened to stories, formed connections, and generated ideas. Each session built on shared insights and experiences to create a vision for a future for case‑based surveillance.

Participants used CSD sessions to create a shared vision of an ideal future for case‑based surveillance.

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Content Source:
Office of Public Health Data, Surveillance, and Technology (OPHDST)