Troubleshooting
Troubleshooting
What should I do if I get an error message during registration?
Carefully check the information you are entering, especially the verification code v-safe sent you. If you still have problems, close the browser window and start over (go to step 1, Registration).
How can I come back and finish a check-in later if I’m interrupted?
Later, when you’re ready for your check-in, click the link in the text message reminder to restart and complete your check-in.
Other v-safe Resources
How do I update my vaccine information after my second COVID-19 vaccine dose?
V-safe will automatically ask you to update your second dose information. Just follow the instructions.
When do v-safe text links expire?
Text links to v-safe daily surveys expire at 11:59 PM local time on the day you received the link. Text links to weekly surveys expire at 11:59 PM local time on day 6 after you received the link.
Need help with v-safe?
Live v-safe support:
Available Monday-Friday 8:00 a.m. – 8:00 p.m. ET
Call 800-CDC-INFO (800-232-4636) TTY 888-232-6348
Email:
