Important update: Healthcare facilities
CDC has updated select ways to operate healthcare systems effectively in response to COVID-19 vaccination. Learn more
UPDATE
Given new evidence on the B.1.617.2 (Delta) variant, CDC has updated the guidance for fully vaccinated people. CDC recommends universal indoor masking for all teachers, staff, students, and visitors to K-12 schools, regardless of vaccination status. Children should return to full-time in-person learning in the fall with layered prevention strategies in place.
UPDATE
The White House announced that vaccines will be required for international travelers coming into the United States, with an effective date of November 8, 2021. For purposes of entry into the United States, vaccines accepted will include FDA approved or authorized and WHO Emergency Use Listing vaccines. More information is available here.
UPDATE
Travel requirements to enter the United States are changing, starting November 8, 2021. More information is available here.

Troubleshooting and v-safe Support

Troubleshooting and v-safe Support
Updated Aug. 9, 2021
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‹  View Table of Contents for v-safe

v-safe after vaccination health checker graphic
v-safe after vaccination health checker graphic

What should I do if I get an error message during registration?

Carefully check the information you are entering, especially the verification code v-safe sent you. If you still have problems, close the browser window and start over (go to step 1, Registration).

How can I come back and finish a check-in later if I’m interrupted?

Later, when you’re ready for your check-in, click the link in the text message reminder to restart and complete your check-in.

I’ve gotten another dose of vaccine. How can I enter this information into v-safe?

You can follow the instructions above to access your account and enter information about another dose of COVID-19 vaccine. Once signed into your account, look for the below box and tap “Enter Vaccine Information.”

Please note that v-safe is not automatically notified when you receive another dose of vaccine. You must enter the additional dose in your account before the system will send you daily health check-ins for your most recent dose.

When do v-safe text links expire?

Text links to v-safe daily surveys expire at 11:59 PM local time on the day you received the link. Text links to weekly surveys expire at 11:59 PM local time on day 6 after you received the link.

person with headset on icon

Need Help with v-safe?

Live v-safe support:
Available Monday-Friday 8:00 a.m. – 8:00 p.m. ET
Call 800-CDC-INFO (800-232-4636) TTY 888-232-6348

Email:

Contact Form

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