Troubleshooting

Troubleshooting
v-safe after vaccination health checker graphic
v-safe after vaccination health checker graphic

What should I do if I get an error message during registration?

Carefully check the information you are entering, especially the verification code v-safe sent you. If you still have problems, close the browser window and start over (go to step 1, Registration).

How can I come back and finish a check-in later if I’m interrupted?

Later, when you’re ready for your check-in, click the link in the text message reminder to restart and complete your check-in.

How do I update my vaccine information after my second COVID-19 vaccine dose?

V-safe will automatically ask you to update your second dose information. Just follow the instructions.

When do v-safe text links expire?

Text links to v-safe daily surveys expire at 11:59 PM local time on the day you received the link. Text links to weekly surveys expire at 11:59 PM local time on day 6 after you received the link.

Need help with v-safe?

Troubleshooting

Frequently Asked Questions

Live v-safe support:
Available Monday-Friday 8:00 a.m. – 8:00 p.m. ET
Call 800-CDC-INFO (800-232-4636) TTY 888-232-6348

Email:

Contact Form

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