IF YOU ARE FULLY VACCINATED
CDC has updated its guidance for people who are fully vaccinated. See Recommendations for Fully Vaccinated People.
IMPORTANT UPDATE FOR SCHOOLS
CDC recommends schools continue to use the current COVID-19 prevention strategies for the 2020-2021 school year. Learn more
Important update: Healthcare facilities
CDC has updated select ways to operate healthcare systems effectively in response to COVID-19 vaccination. Learn more

Troubleshooting

Troubleshooting
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v-safe after vaccination health checker graphic
v-safe after vaccination health checker graphic

What should I do if I get an error message during registration?

Carefully check the information you are entering, especially the verification code v-safe sent you. If you still have problems, close the browser window and start over (go to step 1, Registration).

How can I come back and finish a check-in later if I’m interrupted?

Later, when you’re ready for your check-in, click the link in the text message reminder to restart and complete your check-in.

How do I update my vaccine information after my second COVID-19 vaccine dose?

V-safe will automatically ask you to update your second dose information. Just follow the instructions.

When do v-safe text links expire?

Text links to v-safe daily surveys expire at 11:59 PM local time on the day you received the link. Text links to weekly surveys expire at 11:59 PM local time on day 6 after you received the link.

person with headset on icon

Need Help with v-safe?

Live v-safe support:
Available Monday-Friday 8:00 a.m. – 8:00 p.m. ET
Call 800-CDC-INFO (800-232-4636) TTY 888-232-6348

Email:

Contact Form