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Describe the Qualities, Skills, And Styles of Effective COVID-19 Case Investigation and Contract Tracing Leads

Describe the Qualities, Skills, And Styles of Effective COVID-19 Case Investigation and Contract Tracing Leads

Team Lead Sample Training Plan

Updated May 19, 2020

Live training or on the job learning and feedback (whether through videoconference or a live course on a learning management system) is suggested so that learners can receive real-time feedback and ask questions. Breakout sessions with smaller groups could be effective if multiple trainers or facilitators are available. Inclusion of a post-test is strongly recommended.

Content describing non-CDC tools on this site is provided for informational purposes only and is not intended to indicate endorsement, actual or implied, of the tools. Additionally, information on this site is provided “as is,” for users to evaluate and make their own determination as to their effectiveness.

Topic areas and training resources

Qualities and skills of effective team leads

Management styles

Management of remote teams

Training catalog

TB Contact Investigation Interviewing Skills Course—Providing Feedback

Topic areas: Qualities and skills of effective supervisors

  • View: https://www.cdc.gov/tb/education/skillscourse/day3/day-3-providing-feedback_final.pptxppt icon
  • Target audience: Trainers and supervisors
  • Description: The TB Contact Investigation Interviewing Skills Course is designed as an interactive, skill-building training to improve the abilities of both new and experienced staff who are responsible for conducting TB contact investigation interviews. The course provides an overview of the contact investigation process, basic communication and interviewing skills, and opportunities to apply those skills in role play activities.

Learning objectives:

  1. Why is feedback important?
  2. Components of constructive feedback
  3. Order of feedback
  4. Receiving feedback

Leadership Introduction – NDPHTN

Topic areas: Qualities and skills of effective team leads

Learning objectives:

  1. Define leadership
  2. Explain why adaptive leadership is important for public health
  3. Define the difference between social marketing and community engagement
  4. Discuss some basic concepts of extreme leadership

Principles and Practices of Public Health Management – NDPHTN

Topic areas: Qualities and skills of effective team leads, management styles

Learning objectives:

  1. Review Fayol’s 14 principles of management
  2. Discuss how the 4 leadership styles relate to centralization and decentralization
  3. Briefly introduce and discuss informal groups, the quality improvement process, organizational planning, negotiations, dispute resolution, and measuring a manager’s performance

Leadership Management Communication

Topic areas: Qualities and skills of effective team leads, management styles

  • Register: https://www.train.org/main/course/1012711/external icon
  • Target audience: Public health professionals
  • Description: No matter how effective a leader/manager you already are, this course is designed to refresh and refine the skills needed to lead your teams to success in today’s fast-paced and stressful health care environment. By exploring effective leadership styles and strategies, this course provides specific tools to enhance leadership/management communication.

Learning objectives:

  1. Identify the differences between leadership and management, describe the tasks and essentials of effective leadership, and identify the difference between dissonant and resonant leadership styles
  2. Understand how and why well-intentioned management strategies sometimes backfire, and how to keep that from happening
  3. Apply strategies that enable you to think, react, communicate, and lead with higher levels of emotional intelligence
  4. Identify the major reasons for low employee motivation and utilize strategies that motivate and inspire the workforce to maximize individual and group performance
  5. Understand ways to identify morale problems and apply strategies that ameliorate or rectify morale problems as well as negative mood contagion
  6. Increase your ability to promote ideas and plans through the application of specific persuasion and influence strategies
  7. Understand the qualities of an effective change manager
  8. Understand the characteristics and components of successful teams and apply strategies to enhance team communication

Volunteer Management for Emergency Response

Topic area: Qualities and skills of effective team leads

  • Register: https://u-m-canvas.it.umich.edu/courses/354/pages/course-details?module_item_id=3057external icon
  • Target audience: Public health professionals responsible for working with volunteers of different professional backgrounds during times of emergency response.
  • Description: This live webinar will provide examples of ways in which local health departments are mobilizing and training volunteers to respond to COVID-19, along with best practices for training and managing volunteers for short-term and long-term activities related to emergency response in general.

Learning objectives:

  1. Discuss best practices for managing volunteers during rapidly changing situations
  2. Identify strategies for training volunteers for short-term and simple volunteer opportunities
  3. Recognize different approaches needed to train volunteers for long-term and more complex volunteer opportunities

Leading at a Distance

Topic areas: Management of remote teams

  • Register: https://www.linkedin.com/learning/leading-at-a-distance/remote-workers-are-the-future-of-business
  • Target audience: Remote supervisors
  • Description: Technology has enabled many former office workers to work from home or anywhere remotely. As the overall job landscape shifts, the number of remote workers will likely continue to increase. For the managers and leaders spearheading these remote teams, as well as teams that consist of remote and in-person employees, making the jump from in-person to virtual leadership can be challenging. In this course, instructor Kevin Eikenberry lays out how to lead effectively from a distance. He dives into the basics of remote leadership, such as how working remotely changes interpersonal dynamics. Plus, he shares tips for getting results at a distance—including how to provide remote coaching and feedback—as well as how to build trust, set reasonable boundaries as a long-distance leader, and more.

Learning objectives:

  1. How did we get to remote teams?
  2. The remote leadership model
  3. What success looks like at a distance
  4. Providing coaching and feedback
  5. How remote politics works
  6. Building trust at a distance
  7. Communicating effectively
  8. Leveraging technology as a remote leader
  9. Getting honest feedback

Managing a Virtual Team

Topic areas: Management of remote teams

  • Register: https://www.linkedin.com/learning/managing-virtual-teams-4/managing-people-at-a-distance
  • Target audience: Remote supervisors
  • Description: Working remotely has been on the rise for many years now, with research showing that hiring managers expect nearly half of all their workers to be working remotely over the next decade. While many trends feed into this way of organizing work, managing the work effectively will be key to the success of organizations globally. In this course, instructor Phil Gold provides managers with a clear approach for getting the most out of their remote teams. He zeros in on the key factors that will ensure productivity, engagement, and growth, as well as a manager’s role in building trust, removing roadblocks, nurturing connections with team members, and setting clear goals.

Learning objectives:

  1. Providing consistency and structure in a remote team
  2. Managing mixed remote and onsite teams
  3. Fostering equality and transparency
  4. Creating opportunities for in-person interactions
  5. Maintaining regular contact with remote team members
  6. Managing workloads and deliverables

Leading Virtual Meetings

Topic areas: Management of remote teams

  • Register: https://www.linkedin.com/learning/leading-virtual-meetings/welcome-to-better-virtual-meetings
  • Target audience: Remote professionals
  • Description: Leading virtual meetings is a critical competency for leaders who manage a remote or blended team. Join leadership and management expert Kevin Eikenberry as he identifies the challenges to holding a productive meeting online, and shares tactics for making these meetings successful. Learn about how to choose the right platform, set expectations for conduct, clarify roles, create a great agenda, and more.

Learning objectives:

  1. The challenges of virtual meetings
  2. Choosing the right platform to meet virtually
  3. Setting clear behavioral expectations
  4. Innovating in a virtual meeting
  5. Pre-determining a desired outcome
  6. Creating a great meeting agenda
  7. Facilitating virtual meetings
  8. Encouraging participation
  9. Keeping on track in the moment
  10. Ending a meeting with an action plan

Time Management: Working from Home

Topic areas: Management of remote teams

  • Register: https://www.linkedin.com/learning/time-management-working-from-home/welcome
  • Target audience: Remote professionals
  • Description: Working from home is a wonderful opportunity, but time management can be a challenge. With so many demands on your time and attention, it’s a tricky balancing act to stay productive. In this course, bestselling author and productivity expert Dave Crenshaw offers best practices for anyone who works full-time or occasionally from home. Dave begins by showing how to set up a dedicated workspace for maximum productivity, including tips on setting up your computer to ensure you stay focused. Then Dave walks through how to craft your daily schedule for peak productivity and plan meaningful breaks to avoid burnout. He explains how to collaborate with remote coworkers, including how to use virtual meetings productively. Finally, Dave offers advice for working parents and other caregivers who might be balancing professional and personal responsibilities in the home.

Learning objectives:

  1. Create a productive environment by limiting distractions
  2. Evaluate and choose the best technology to increase your productivity
  3. Differentiate between constant effort and a healthy working rhythm
  4. Define expectations around communication while remaining responsive
  5. Identify the benefits of relationship building
  6. Learn how to manage interruptions and emergencies at home

Thriving in an Online Work Environment

Topic area: Management of remote teams

  • Register: https://rmphtc.org/thriving-in-an-online-work-environment/index.html#/
  • Target audience: Trainers of case investigators and/or contact tracers in State and local health jurisdictions.
  • Description: In early 2020, when the COVID-19 pandemic hit the U.S., much of the public health workforce suddenly shifted to full-time remote work and service delivery. These professionals immediately faced a number of critical challenges, from managing the stress of the crisis while maintaining productivity to converting in-person meetings and trainings to online settings. This course is full of tips, videos, and resources to help public health professionals stay productive and connected in an online environment.

Learning objectives:

  1. Explore the various videos, tips, and resources provided to help you stay connected and motivated in an online environment.
  2. Recognize how stress can influence productivity during uncertain times and how to manage.
  3. Consider the various ways you can now facilitate online meetings.
  4. Recognize the various tools available to you if you need to convert in-person trainings.

Building Resilience

Topic areas: Importance of resiliency

  • Register: https://www.linkedin.com/learning/building-resilience/what-why-and-how-to-become-resilient
  • Target audience: Working professionals
  • Description: Have trouble getting by when the going gets tough? Everyone wants to perform well when the pressure’s on, but a lot of us withdraw in times of stress or adversity. If you can build your resilience, you’ll have an easier sfacing new challenges and earn a valuable skill to offer employers. In this course, Kelley School of Business professor and professional communications coach Tatiana Kolovou explains how to bounce back from difficult situations, by building your “resiliency threshold.” She outlines five training techniques to prepare for difficult situations, and five strategies for reflecting on them afterward. Find out where you are on the resilience scale, identify where you want to be, and learn strategies to close the gap

Learning objectives:

  1. Define the term resilience
  2. Identify strategies for facing rejection in your day to day life
  3. Recognize the skills you can practice to increase your resilience
  4. Explore reflection strategies you can use during a situation in order to build resilience
  5. Examine five post-event resilience building strategies using real-world examples

Managing Stress for Positive Change

Topic areas: Importance of resiliency

  • View: https://www.linkedin.com/learning/managing-stress-for-positive-change/welcome
  • Target audience: Supervisors and managers
  • Description: In the workplace, stress is often viewed in purely negative terms. It’s seen as a response that should simply be minimized or pushed aside; however, it’s possible to use stress to fuel positive change. In this course, join instructor Heidi Hanna, PhD as she discusses what stress is, exactly; how you can train yourself to use stress in more effective ways; and what managers can do to reduce employee stress when an organization experiences difficult times. She covers how individuals can use stress for good by assessing and adjusting it, as well as what you-as a manager-can do to create an environment and communication style that helps connect employees to the bigger picture.

Learning objectives:

  1. Define “stress” and explain why it often occurs in the workplace
  2. Recognize the differences between acute and chronic stress
  3. List the three steps for managing stress
  4. Name three things the brain craves
  5. Identify the differences between primary stress reactions
  6. Recall the benefits of rhythmic breathing
Printable Sample Team Leads Training Plan
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