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Analyze Case Investigation Encounters for Continuous Quality

Analyze Case Investigation Encounters for Continuous Quality

Case Investigation Training Plan

Updated May 14, 2020

Virtual coaching and mentoring, learning collaborative are suggested to provide opportunities for continuous quality improvement of case investigation encounters.

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This page may be updated as new resources become available.

Topic areas


  • Listening in on calls for quality
  • Using a rubric to document case investigators’ competencies and areas for improvement
  • Follow up discussion between supervisors and case investigators on difficult cases and methods to improve the quality of the case investigation, data collection, contact elicitation, and experience of case and case investigator
  • Monitoring timeliness, documentation, and outcomes from investigations
  • Learning collaboratives to help case investigators problem solve and learn from each other
Printable Sample Case Investigators Plan
Case investigators sample plan

View or print all learning objectives and courses for the case investigators sample training plan.

View Case Investigators Sample Training Plan pdf icon[PDF - 26 pages]