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Phone Advice Line Tool

Phone Advice Line Tool

Recommendations for Children (2-17 years) or Adults (≥18 years) with Possible COVID-19

Updated Mar. 30, 2021

The COVID-19 phone advice line tool is intended for healthcare facilities and healthcare personnel.  The COVID-19 phone advice line tool helps healthcare personnel give advice on appropriate medical care to parents of children at least 2 years old and adults. The tool is not intended to diagnose or treat disease, including COVID-19.

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COVID-19 Phone Advice Line Tool

The COVID-19 phone advice line script is intended for use by healthcare personnel. (Print Friendly Version)

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When to seek emergency medical attention

Look for emergency warning signs* for COVID-19. If someone is showing any of these signs, seek emergency medical care immediately:

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion
  • Inability to wake or stay awake
  • Pale, gray, or blue-colored skin, lips, or nail beds, depending on skin tone

*This list is not all possible symptoms. Please call your medical provider for any other symptoms that are severe or concerning to you.

Call 911 or call ahead to your local emergency facility: Notify the operator that you are seeking care for someone who has or may have COVID-19.