COVID-19 Employer Information for Transit Stations
Coronavirus disease 2019 (COVID-19) is a respiratory illness (see list of symptoms) caused by a virus called SARS-CoV-2.
Here’s what we currently know:
- The main way the virus spreads is from person to person through respiratory droplets when people cough, sneeze or talk.
- You may also be able to get COVID-19 by touching a surface or object that has the virus on it, and then touching your face, mouth, nose, or eyes.
- The virus may be spread by people who do not have symptoms.
COVID-19 can sometimes cause serious health problems. People at increased risk for severe illness include:
- Older adults
- People of any age who have certain underlying medical conditions
As a transit station employer, your workforce might come into contact with the virus when
- In close contact (within about 6 feet) with other people at the worksite, which can include passengers, the public, coworkers, transit operators, and maintenance workers.
- Touching or handling high-contact surfaces and equipment, and then touching their face, mouth, nose, or eyes.
Evaluate your workplace to identify scenarios where workers cannot maintain social distancing of at least 6 feet from each other and/or customers. Use appropriate combinations of controls following the hierarchy of controls to address these situations to limit the spread of the virus that causes COVID-19. A committee of both workers and management staff may be most effective at recognizing all scenarios.
While protecting workers, it is important to note that control recommendations or interventions to reduce risk of spreading COVID-19 must be compatible with any safety programs and personal protective equipment (PPE) normally required for the job task. Approaches to consider may include the following:
Create a COVID-19 Workplace Health and Safety Plan
- Identify an on-site workplace coordinator who will be responsible for COVID-19 assessment and control.
- When developing plans, include all employees in the workplace, for example: staff, utility employees, relief employees, janitorial staff, supervisory staff, transit operators, transit station workers, and transit maintenance workers.
- Develop plans to communicate with passengers entering the transit station regarding modifications to work or service processes.
- Notify all workers that any COVID-19 concerns should be directed to the identified coordinator.
- Implement flexible sick leave and supportive policies and practices.
- Develop policies that encourage sick employees to stay at home without fear of reprisals, and ensure employees are aware of these policies.
- If contractors are employed in the workplace, develop plans to communicate with the contracting company regarding modifications to work processes.
- Consider conducting daily in-person or virtual health checks (e.g., symptom and/or temperature screening) of employees on scheduled workdays.
- Screening options could include having employees self-screen prior to arriving at work or having on-site screening by taking employees’ temperatures and assessing other potential symptoms prior to beginning work. (see CDC Interim Guidance for Businesses and Employers)
- Make sure employees can maintain at least 6 feet of distance while waiting for screening if done on site.
- Make employee health screenings as private as possible and maintain confidentiality of each individual’s medical status and history.
Take action if an employee is suspected or confirmed to have COVID-19
- Immediately separate employees who report with or develop symptoms at work from other employees and arrange for private transport home. These employees should self-isolate and contact their health care provider immediately.
- Close off any areas used for prolonged periods of time by the sick person.
- Perform cleaning and disinfection after anyone suspected or confirmed to have COVID-19 has been in the workplace. Cleaning staff should clean and disinfect offices, bathrooms, common areas, and shared electronic equipment used by the ill person, focusing especially on frequently touched surfaces. If other workers do not have access to these areas or items, wait 24 hours (or as long as possible) before cleaning and disinfecting.
- Employees who test positive for COVID-19 should immediately notify their employer of their results.
Develop hazard controls using the hierarchy of controls to prevent infection among workers. You may be able to include a combination of controls noted below.
- Engineering Controls (Isolate people from the hazards)
Alter the workspace using engineering controls to prevent exposure to the virus that causes COVID-19.
- Modify the alignment of workstations where feasible.
- Move electronic payment terminals/credit card readers farther away from the worker to increase the distance between the passengers and worker.
- Where possible, establish physical barriers between coworkers and between workers and passengers.
- Use strip curtains, plastic barriers, or similar materials to create impermeable dividers or partitions.
- Close or limit access to common areas where employees are likely to congregate and interact, such as break rooms, parking lots, and in entrance/exit areas.
- Consider making foot-traffic single direction in narrow or confined areas in the transit station to encourage single-file movement at a 6-foot distance.
- Use visual cues such as floor decals, colored tape, and signs to remind workers to maintain distance of at least 6 feet from others, including at their workstation and in break areas.
- Consider these cues for passengers as well, such as at the entry doors to the transit station.
- Place hand sanitizers with at least 60% alcohol in multiple locations throughout the transit station for workers and passengers.
- Use touch-free stations where possible.
- Make sure restrooms are well stocked with soap and paper towels.
- Make sure the workspace is well ventilatedexternal icon.
- Transit station owners and managers should work with facilities management to adjust the ventilation so that the maximum amount of fresh air is delivered to occupied spaces while maintaining the humidity at 40-60%. If possible, increase filter efficiency of HVAC units to highest functional level.
- Portable high efficiency particulate air (HEPA) filtration units may be considered to remove contaminants in the air of poorly ventilated areas.
- Additional considerations for improving the building ventilation system can be found in the CDC Interim Guidance for Businesses and Employers.
- Modify the alignment of workstations where feasible.
- Administrative Controls (Change the way people work)
Provide training and other administrative policies to prevent the spread of COVID-19.
- All workers should have a basic understanding of COVID-19, how the disease is thought to spread, what the symptoms of the disease are, and what measures can be taken to prevent or minimize the transmission of the virus that causes COVID-19.
- Trainings should include the importance of social distancing (maintaining a distance of 6 feet or more when possible), wearing cloth face coverings or masks appropriately, covering coughs and sneezes, washing hands, cleaning and disinfecting frequently touched surfaces, not sharing personal items or tools/equipment unless absolutely necessary, and not touching their face, mouth, nose, or eyes.
- Workers should be encouraged to go home or stay home if they feel sick. Ensure that sick leave policies are flexible and consistent with public health guidance, and that employees are aware of and understand these policies.
- Consider maintaining small groups of workers in teams (cohorting) to reduce the number of coworkers each person is exposed to.
- Clean and disinfect frequently touched surfaces.
- Clean and disinfect all workstation surfaces and tools between customers.
- Use devices that do not require the employee to handle customer credit and debit cards and institute a cashless policy. If this is not possible, ensure that cash and/or cards are handled with care by transit station workers either by changing gloves between each transaction or using hand sanitizer between customers.
- Provide employees adequate time and access to soap, clean water, and single use paper towels for handwashing.
- Remind employees to wash their hands often with soap and water for at least 20 seconds. If soap and water are not available, they should use hand sanitizer with at least 60% alcohol.
- Provide hand sanitizer, tissues and no touch waste baskets at the cash registers and in the restrooms.
- Maintain social distancing (at least 6 feet) in the transit station, including at entry doors and ticket kiosks.
- Limit the number of people in the transit station at one time. (Consult state and local guidance if available.)
- Remind employees that people may be able to spread the virus that causes COVID-19 even if they do not show symptoms. Consider all close interactions (within 6 feet) with employees, passengers, and others as a potential source of exposure.
- Post signs and reminders at entry doors and in strategic places providing instruction on social distancing, hand hygiene, use of cloth face coverings or masks, and cough and sneeze etiquette. Signs should be accessible for people with disabilities, easy to understand, and may include signs for non-English speakers, as needed.
- Communication and training should be easy to understand, in preferred language(s) spoken or read by the employees and include accurate and timely information.
- Emphasize use of images (infographics) that account for language differences.
- Training should be reinforced with signs (preferably infographics), placed in strategic locations. CDC has free, simple posters available to download and print, some of which are translated into different languages.
- Strongly encourage use of cloth face coverings or masks as appropriate.
- Cloth face coverings or masks are intended to protect other people—not the wearer—by helping to keep the wearer’s respiratory droplets from reaching others. Because they were not specifically designed and tested to protect the people wearing them, cloth face coverings or masks are not considered personal protective equipment (PPE).
- Train employees how to put on and take off cloth face coverings or masks to avoid contamination.
- Cloth face coverings or masks should be washed after each use.
- Cloth face coverings or masks should not be worn if their use creates a new risk (e.g. interference with driving or vision, or contributes to heat-related illness) that exceeds their COVID-19 related benefits of slowing the spread of the virus. Cloth face coverings or masks should also not be worn by anyone who has trouble breathing or is unable to remove the covering or mask without assistance. CDC provides information on adaptations and alternatives that should be considered when cloth face coverings or masks may not be feasible.
- Employees should consider carrying a spare cloth face covering or mask.
- If the cloth face covering or mask becomes wet, visibly soiled, or contaminated at work, it should be removed and stored to be laundered later.
- Consider requiring visitors to the workplace (such as service personnel) and passengers to also wear cloth face coverings or masks.
- Personal Protective Equipment (PPE)
PPE is the last step in the hierarchy of controls because it is harder to use effectively than other measures. To be protective and not introduce an additional hazard, the use of PPE requires characterization of the environment, knowledge of the hazard, training, and consistent correct use. This is why administrative and engineering controls are emphasized when addressing occupational hazards, including when applying guidance to slow the spread of SARS-CoV-2.
In the current COVID-19 pandemic, use of PPE such as surgical masks or N95 respirators is being prioritized for healthcare workers and other medical first responders, as recommended by current CDC guidance, unless they were required for your job before the pandemic.
Mental health is an important component of worker safety and health. The COVID-19 pandemic has created new challenges in the ways many people work and interact with others, which may lead to increased feelings of stress, anxiety, and depression.
Information and resources about mental health, recognizing signs of stress, taking steps to build resilience and manage stress, and knowing where to go if you, your staff, or others need help are available here.
You, as the employer, are responsible for responding to COVID-19 concerns and informing employees of the hazards in your workplace. You can utilize these additional sources for more information on reducing the risk of exposures to COVID-19 at work:
- CDC Interim Guidance for Businesses and Employers to Plan and Respond to Coronavirus Disease 2019 (COVID-19)
- CDC Cleaning and Disinfecting Your Facility
- CDC Reopening Guidance for Cleaning and Disinfecting Public Spaces, Workplaces, Businesses, Schools, and Homes
- NIOSH Workplace Safety and Health Topic: COVID-19
- CDC COVID-19
- OSHA COVID-19 external icon
- OSHA Guidelines on Preparing Workplaces for COVID pdf iconexternal icon
- General Business Frequently Asked Questions
- CDCINFO: 1-800-CDC-INFO (1-800-232-4636) | TTY: 1-888-232-6348 | website: www.cdc.gov/info
- For passenger-related questions, please refer to the Interim Guidance for Mass Transit Administrators.