Services Program

What are our priorities?

The services sector is highly diverse, encompassing 11 major NAICS (North American Industry Classification System) industry groups. The National Institute for Occupational Safety and Health (NIOSH) Services Program works with partners in industry, labor, government, and academia to prevent and reduce illness and injury, such as the following (with examples of priority industries):

  • Cardiovascular disease and reproductive disorders (education)
  • Hazardous noise exposure and hearing loss (building services, entertainment)
  • Musculoskeletal disorders (repair/maintenance, hotels)
  • Falls (waste management, restaurants)
What do we do?
  • Conduct research to identify the causes of work-related injury and illness among service workers.
  • Develop and test interventions to reduce work-related injury and illness in the services sector.
  • Publish the findings of services sector Health Hazard Evaluation (HHE) field investigations of potential workplace hazards and promote the adoption of recommended practices.
  • Conduct research and produce NIOSH communication products that address the needs of contingent workers and those in non-standard work arrangements (such as temporary agency, contract, and “gig” workers).
  • Incorporate questions of employment type into national surveys to better understand the exposure and health issues of service workers.
What have we accomplished?
What’s next?
  • Publish an article on workplace leave policies and COVID-19 mitigation strategies.
  • Conduct focus groups to better understand how to increase the impact of NIOSH communication products related to heat stress in outdoor worker populations.

Mention of any company or product does not constitute endorsement by the National Institute for Occupational Safety and Health, Centers for Disease Control and Prevention.


The Services Program aims to prevent work-related injuries, illnesses, and fatalities among the nation’s service workers. This snapshot shows recent accomplishments and upcoming projects.

Rate (per 100 full-time equivalent (FTE) workers) of Non-Fatal Work-Related Injuries, Private Industry
Line graph showing the rate of non-fatal work-related injuries in waste management and remediation; services to buildings and dwellings; and all private industry from 2016-2022.

Source: U.S. Bureau of Labor Statistics

Proportion of Health Hazard Evaluation (HHE) Requests from the Services Sector
Bar graph showing the proportion of HHE requests from the services sector versus total HHE requests in all sectors from 2017-2021.

Source: NIOSH Program Records

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October 2022