QuickStats: Percentage of Office-Based Physicians Who Had Telephone or Internet/Email Consults with Patients — National Ambulatory Medical Care Survey, United States, 2018 and 2020

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What to know

The percentage of office-based physicians who reported having telephone consults with patients during their last normal week of practice increased from 35.8% in 2018 to 57.4% in 2020.
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Summary

A data story from the National Center for Health Statistics

Authors: Zachary J. Peters, MPH; Susan Schappert, MA; and Donald Cherry, MS

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The figure is a bar chart showing the percentage of office-based physicians who had telephone or Internet/email consults with patients in the United States during 2018 and 2020 according to the National Ambulatory Medical Care Survey.
Percentage of office-based physicians who had telephone or Internet/email consults with patients

The percentage of office-based physicians who reported having telephone consults with patients during their last normal week of practice increased from 35.8% in 2018 to 57.4% in 2020.

The percentage who reported having Internet/email consults with patients also increased from 13.9% in 2018 to 26.8% in 2020.

In both years, physicians were more likely to report having telephone than Internet/email consults.

https://www.cdc.gov/mmwr/volumes/71/wr/mm7113a4.htm

Source: National Center for Health Statistics, National Ambulatory Medical Care Survey, 2018 and 2020. https://www.cdc.gov/nchs/ahcd/about_ahcd.htm.

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National Center for Health Statistics