CDC-INFO is experiencing a very high number of calls and emails. Wait times for inquiries on all topics are longer than usual. However, if you are a healthcare provider and your inquiry is urgent, please call instead of sending through the form.
Due to the high volume of inquiries, CDC is working to assist those with the most urgent information needs. If you have general questions regarding COVID-19, please see the CDC’s Coronavirus Disease 2019 FAQ page for timely information instead of submitting an email. This is a rapidly evolving situation, and CDC will provide information on our website as soon as it becomes available.
You may also access CDC’s new online Coronavirus Self-Checker tool from this webpage. This tool can help you make decisions about seeking appropriate medical care if you think you are sick with COVID-19.
NOTE: If you submitted an inquiry between the dates of February 29 and March 9, 2020: Due to extremely high volume, many general public inquiries submitted via the webform between these dates will not receive a reply from CDC-INFO. If you submitted an inquiry within this time period and still need a response, please resubmit your inquiry through the webform or call CDC-INFO. We apologize for the delay. You can also visit the CDC website for answers to questions on several other health topics.
Monday – Friday
8:00 a.m. – 8:00 p.m. Eastern
In English or Spanish
You can find the most up-to-date information about coronavirus disease 2019 on CDC’s COVID-19 page. This page includes information for the public and healthcare professionals, frequently asked questions and answers, travel guidance, and other helpful links, such as:
- Situation Summary
- Frequently Asked Questions and Answers
- Steps to Prevent Getting Sick
- For testing locations and questions: check with your state health department
- Try using the new Coronavirus Self-Checker tool if you think you are sick
You can also visit the CDC website for answers to questions on other health topics.
I have symptoms and want to know if I have a disease. What do my symptoms mean?
2020 Holiday Closures
- New Year’s Day
- Martin Luther King Jr. Day
- Washington’s Birthday
(open for novel coronavirus questions only 9:00 a.m. – 5:00 p.m. ET)
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Christmas Day
CDC-INFO is CDC’s national contact center and publication fulfillment system. CDC-INFO offers live agents by phone and email to help you find the latest, reliable, and science-based health information on more than 750 health topics. CDC-INFO is here for you in emergencies, using additional agents and extended hours as needed to support CDC’s response.
Free information and materials in other languages, to print and share
The contact center answers about 380,000 inquiries a year, on more than 750 health and safety topics, including:
- Seasonal flu,
- STDs, and
Since receiving the first inquiries in 2005, CDC-INFO has responded to more than:
- 3,942,585 telephone inquiries and
- 732,258 pieces of correspondence.
CDC-INFO also receives hundreds of inquiries on various health promotion topics such as:
- Tobacco use, and
- Breast cancer screenings.
CDC’s national publication fulfillment system
- Distributes more than 11,000 units per day and
- Captures 3,000 document downloads per month from the CDC-INFO On Demand website.
All publications on CDC-INFO On Demand are available to the public free of charge, and many are available for immediate download.