CDC-INFO is experiencing a very high number of calls and emails related to Coronavirus Disease 2019 (COVID-19; formerly named 2019 Novel Coronavirus or 2019-nCoV). Wait times for inquiries on all topics are longer than usual.
NOTE: if you submitted an inquiry between the dates of January 26 and February 6, 2020:
Due to extremely high webform inquiry volume, many inquiries submitted via the webform between January 26 and February 6, 2020, will not receive a reply from CDC-INFO. If you submitted an inquiry within this time period and you still need a response, please resubmit your inquiry through the webform or call CDC-INFO. We apologize for the delay and appreciate your patience as we work to respond to incoming inquiries as quickly as possible.
If you are a healthcare provider and your inquiry is urgent, please call instead of sending through the form.
If your inquiry is about COVID-19 and upcoming travel, please call instead of sending through the form.
If you have general questions about COVID-19, please consider visiting CDC’s Coronavirus Disease 2019 page instead. On our website, you can find the most up-to-date information on the outbreak and get the latest answers to frequently asked questions. You can also visit the CDC website for answers to questions on other health topics.
Monday – Friday
8:00 a.m. – 8:00 p.m. Eastern
In English or Spanish
I have symptoms and want to know if I have a disease. What do my symptoms mean?
2020 Holiday Closures
- New Year’s Day
- Martin Luther King Jr. Day
- Washington’s Birthday
(open for novel coronavirus questions only 9:00 a.m. – 5:00 p.m. ET)
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Christmas Day
CDC-INFO is CDC’s national contact center and publication fulfillment system. CDC-INFO offers live agents by phone and email to help you find the latest, reliable, and science-based health information on more than 750 health topics. CDC-INFO is here for you in emergencies, using additional agents and extended hours as needed to support CDC’s response.
Free information and materials in other languages, to print and share
The contact center answers about 380,000 inquiries a year, on more than 750 health and safety topics, including:
- Seasonal flu,
- STDs, and
Since receiving the first inquiries in 2005, CDC-INFO has responded to more than:
- 3,942,585 telephone inquiries and
- 732,258 pieces of correspondence.
CDC-INFO also receives hundreds of inquiries on various health promotion topics such as:
- Tobacco use, and
- Breast cancer screenings.
CDC’s national publication fulfillment system
- Distributes more than 11,000 units per day and
- Captures 3,000 document downloads per month from the CDC-INFO On Demand website.
All publications on CDC-INFO On Demand are available to the public free of charge, and many are available for immediate download.