Frequently Asked Questions and Troubleshooting

You can enroll in v-safe after getting any dose of COVID-19 or mpox vaccine. V-safe for mpox vaccine requires a new v-safe enrollment, even if you previously enrolled and participated in v-safe for the COVID-19 vaccine.

V-safe for COVID-19 Vaccine
To enroll, use your smartphone and go to vsafe.cdc.gov. Read the onscreen instructions and select COVID-19. It is helpful to have your vaccination record card, if available, to remember details about which vaccine you received and when. If you need instructions, or if you are already enrolled but need help accessing your account, go to How to Enroll or Access Your V-safe for COVID-19 Vaccines Account.

V-safe for Mpox

To enroll, use your smartphone and go to vsafe.cdc.gov. Read the onscreen instructions and select Mpox. If you have questions or need help enrolling in v-safe for mpox, go to How to Enroll or Access Your V-safe for MPox Vaccines Account

Participation in v-safe is voluntary and you can opt out at any time. To opt out, simply text “STOP” when v-safe sends you a text message. You can also start v-safe again by texting “START.”

Carefully check the information you entered, especially the verification code v-safe sent you. If all of your information is correct, try closing the browser window and starting over.

If you are traveling outside of the United States, health check-ins are not accessible from mobile devices.

No. Currently, v-safe is designed to be accessed using a smartphone with a touchscreen, text messaging service, and internet access.

If you cannot participate in v-safe, you can submit reports of adverse events following vaccination to the Vaccine Adverse Event Reporting System (VAERS), a vaccine safety monitoring system managed by CDC and the U.S. Food and Drug Administration (FDA). If you need additional help submitting a report, you may call the toll-free VAERS information line at 1-800-822-7967 or send an email to info@vaers.org.

No, you do not need to download an app to use v-safe. Anyone with a smart phone with internet access and text messaging service who received a COVID-19 or mpox vaccine and is located in the United States can participate in v-safe via their smartphone’s browser.

V-safe is free to use without advertisements or requesting payments.

Your personal information in v-safe is protected so that it stays confidential and private. V-safe uses existing information systems managed by CDC, FDA, and other federal agencies, that employ strict data and information system security measures.

Daily health check-ins expire at 11:59 PM local time on the day you receive the link.

Weekly health check-ins expire at 11:59 PM local time on day 6 after you receive the link.

Once a health check-in has expired, it is no longer available for completion. However, you can report adverse events following vaccination to the Vaccine Adverse Event Reporting System

No, v-safe is not automatically notified when you receive another dose of vaccine. You must enter the additional dose in your account before the system will send you daily health check-ins for your most recent dose.

To add another dose, follow the instructions below to access your account. Once you are signed into your account, click “Enter Vaccine Information”.

Access your v-safe account:

• Go to v-safe and choose either “COVID-19” or “Mpox”
• Click “I am here for myself”
• Click “Access my account”
• Enter your v-safe registration code (the 13-character code you received after completing v–safe registration) or your information as you did when you originally enrolled and select “Send Secure Link.”
• You will receive a direct link to your account via text message
• Select this link to access your account and enter the 6-digit verification code you also received via text message
• Once in your account, click “Enter Vaccine Information”

Yes, you can enter and complete health check-ins for later doses. You will be asked to enter information for all doses and then you will receive health check-ins related to your most recent dose.

During the first week after you get your vaccine, v-safe will send you a text message each day to ask how you are feeling. Then v-safe will send you messages once a week for up to 6 weeks.

After you enter another dose of vaccine, v-safe will restart the daily health check-in process so you can share your experience after this dose as well. Finally, you’ll receive check-ins for v-safe for COVID-19 3, 6, and 12 months after your final dose of vaccine. Check-ins for mpox conclude at 6 weeks.

Participation in v-safe is voluntary and you can opt out at any time. To opt out, simply text “STOP” when v-safe sends you a text message. You can also start v-safe again by texting “START.”

The V-safe COVID-19 Vaccine Pregnancy Registry collects health information from people who receive COVID-19 vaccines shortly before or during pregnancy. This information helps CDC monitor the safety of COVID-19 vaccines in people who are pregnant.

CDC recommends that people who are pregnant, breastfeeding, trying to get pregnant now, or who might become pregnant in the future, get vaccinated against COVID-19.

When registering and using v-safe, you will receive regular notifications via SMS.

1. To opt out of receiving SMS messages at any time, text “STOP” to the short code. You can also resume messages from v-safe again by texting “START” to the short code.
2. If at any time you need assistance, text “HELP” or you can call 800-CDC-INFO (800-232-4636), TTY 888-232-6348.
3. Carriers are not liable for delayed or undelivered messages.
4. Message and data rates may apply.
5. Message frequency varies. Please see “How long do v-safe check-ins last” above for additional details.
6. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
7. If you have questions regarding privacy, please visit our privacy policy page.