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10.3 Appendix C – Examples of Initial Email Attempts

10.3.1 Example 1: New York City Department of Health and Mental Hygiene Bureau of STD Control

Dear <<screenname>>

***This email is intentionally vague in order to protect your privacy.**

I am contacting you about an urgent health matter. It is most important that you report to the _______________ Health Center located at _________________.

Please print a copy of this email and bring it with you as it can reduce your waiting time. If you are unable to bring a copy of the email please let the health center staff know that you were contacted by me and asked to visit the clinic. If you have any questions regarding this notice, please feel free to contact me at (212) 788-6619 Monday through Friday from 8:30 a.m. to 4:00p.m.

Services at the health center are free and confidential. If you prefer to consult a private physician please ask him or her to contact me for information on the health matter I am contacting you about.

If I am not available at the time of your call please leave a number and time when I can reach you. My voicemail is private, confidential, and password-protected.

This email is intentionally vague in order to protect your privacy. Please visit the health center or contact me by telephone for more information.


NYC Department of Health & Mental Hygiene

10.3.2 Example 3: San Francisco Department of Public Health

Internet Contact Letter #1 (Email letter and Handle letter)


My name is ___________________, I work for the San Francisco Department of Public Health. Please contact me as soon as possible; you may have been exposed to an infectious disease. You will need to be examined, even if you do not feel sick.

Please call me at 415-487-xxxx. If I am not at my desk, please leave me a message with your name, phone number and the best time to reach you on my confidential voicemail.

We offer confidential screening and treatment at no cost, at 356 7th Street (between Folsom and Harrison). To be seen more quickly, please bring this letter with you when you come in and/or ask for me by name. Our drop-in hours are listed below.


Worker Name
Worker’s Title

356 7th Street (between Folsom and Harrison)
Drop-In Hours: Monday/Wednesday/Friday (8:00am-4:00pm), Tuesday (1:00pm-6:00pm) and Thursday (1:00pm-4:00pm)

** CONFIDENTIALITY NOTICE** This letter and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify the sender immediately and permanently delete or otherwise destroy the information.