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Effective TB Interviewing for Contact Investigation: Facilitator Led Training Guide 2006

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4. Facilitator Qualities


The best-qualified individual to conduct this course is one who has a background in health education and is a skilled facilitator or trainer. That is, this facilitator should be

  • Able to navigate group discussions
  • Comfortable in front of a group of people
  • Flexible with deviations from the course structure
  • Able to provide constructive feedback

We also suggest that someone who has experience in conducting TB contact investigations and TB interviews assist the facilitator. This person should be able to answer topic-related questions and advise participants on varying approaches and skills based on his or her experience. The facilitator and knowledgeable staff member can be the same person. However, having multiple persons involved in the teaching of this course will add variety and help keep activities lively.

Participant-Centered Training

Just as TB interviewing is patient-centered, the facilitators should be committed to making the course participant-centered. This means making the experience comfortable, ensuring that participants will be successful in their practice exercises, and hearing and responding to participant concerns. If feasible, it is advised that the participants’ supervisors not attend or conduct the training. It is important that the participants feel free to express themselves without fear of judgment or criticism. Realistically, however, supervisors may need to be retrained periodically and may need to attend the same course as their subordinates. When supervisors are either a part of or conducting a training course, facilitators should be aware of the influence of supervisors on individuals’ levels of participation.


The facilitator should also be familiar with the populations with which the participants interact. He or she should also be comfortable with the fact that participants may have difficult questions and sometimes have negative feelings about the communities with which they work and with the patients whom they interview. It is up to the facilitator to remain objective and nonjudgmental. This will be covered further in a section on training design and delivery presented later in this guide.

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