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Manufacturing

NORA Manufacturing Sector Strategic Goals

927ZFXG-ZJHY - Claims Service and Communication

Start Date: 10/1/2011
End Date: 9/30/2015

Principal Investigator (PI)
Name: Tracey Gilbertson
Phone: 513-533-6813
E-mail: tfg0@cdc.gov
Organization: NIOSH
Sub-Unit: DCAS
Funded By: NIOSH

Primary Goal Addressed

None


Secondary Goal Addressed

None



Attributed to Manufacturing

50%


Project Description

Short Summary

Claims service and communication efforts provides information in a consistent, timely, and organized manner to internal and external stakeholders about the Division of Compensation Analysis and Supportís (DCAS) role and current activities associated with the Energy Employees Occupational Illness Compensation Program Act (EEOICPA).

This project supports the responsibilities under the Energy Employee Illness Compensation Program Act and Executive Order 13179.

Contact will be made with internal and external stakeholders through letters, emails, phone calls, press release, public website, and formal communication pieces (e.g., fact sheets, brochures). In order to maintain a consistent level of claims services and communication efforts, program information will continually be reviewed and updated.



Description

Claims service and communication efforts provides information in a consistent, timely, and organized manner to internal and external stakeholders about DCASí role and current activities associated with EEOICPA. Contact is made with internal and external stakeholders through letters, emails, phone calls, press release, public web site, and formal communication pieces (e.g., fact sheets, brochures). In order to maintain a consistent level of claims services and communication efforts, program information will continually be reviewed and updated. Various talking points for program information/issues will be developed and distributed to DCAS staff to ensure an accurate and consistent message is being delivered to internal and external stakeholders. NIOSH will be able to assist claimants in various ways. Information that could be provided includes (1) claim status, (2) update on site profiles development, (3) overall status of claims for the particular site (i.e., number of claims received, completed and percentage compensated), (4) assistance with the SE C submission/petition process, and would also be provided, and (5) assist claimants in understanding the dose reconstruction process at NIOSH.

Claims service and communication efforts provides information in a consistent, timely, and organized manner to internal and external stakeholders about DCASí role and current activities associated with EEOICPA. Contact is made with internal and external stakeholders through letters, emails, phone calls, press release, public web site, and formal communication pieces (e.g., fact sheets, brochures). In order to maintain a consistent level of claims services and communication efforts, program information will continually be reviewed and updated.



Mission Relevance

As stated in the Energy Employees Occupational Illness Compensation Program Act (EEOICPA) and Executive Order 13179, two of the Division of Compensation Analysis and Supportís (DCAS) major responsibilities is to complete radiation dose reconstructions for claims received from the Department of Labor (DOL) and to process petitions for potential classes of employees to be included as part of the Special Exposure Cohort (SEC). As a result of these two major responsibilities under EEOICPA, DCAS is responsible for informing and updating internal and external stakeholders on the progress that is being made in the completion of dose reconstructions and the SEC petitioning process.

Claims service and communication efforts provides information in a consistent, timely, and organized manner to internal and external stakeholders about DCASí role and current activities associated with EEOICPA. Contact is made with internal and external stakeholders through letters, emails, phone calls, press release, public website, and formal communication pieces (e.g., fact sheets, brochures).



 
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