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FAQs: Work History Phone Call

All claimants will have the opportunity to participate in a phone call to discuss the energy employee's work history of the energy employee. The phone call provides claimants with the opportunity to inform NIOSH of any additional information regarding the work history of the energy employee that might not be contained in the exposure monitoring information we receive from the Department of Energy (DOE) or Atomic Weapons Employer (AWE).

To find answers to your questions about the Work History Phone Call, click any one of the questions listed below to view its answer.

Work History Phone Call

What is the purpose of the phone call?

The phone call is an opportunity for you to provide NIOSH with additional information on your work activities which may have contributed to your radiation exposures. In some cases, we know that the energy employee may have experienced additional situations that might have contributed to his/her radiation exposure that are not described in the radiation exposure information we receive.

How does NIOSH determine the order for when the phone calls are conducted?

Our contractor, Oak Ridge Associated Universities (ORAU), is responsible for conducting the phone calls. ORAU has been instructed to conduct the phone calls in the order that we have received the cases whenever possible.

How long does the phone call take?

The phone call takes about an hour, on average, to complete.

Do I have to participate in the phone call?

No, you do not have to participate in the phone call. While we encourage all claimants to participate in the phone call, participation is voluntary. Claimants are not expected to answer or know all of the information in the questions. These questions cover a broad range of information. Also, we do not want or expect claimants to search for any of this information.

Who do I contact at NIOSH to decline the phone call?

Please call ORAU toll-free at 1-800-790-ORAU (1-800-790-6728) and ask to speak to a work history phone call scheduler. Let them know that you do not wish to have a work history phone call.

Will the information I provide in the phone call be treated as confidential?

Yes, if you choose to participate in the phone call, the information you provide will be treated in a confidential manner unless otherwise compelled by law. The information you provide to ORAU will be shared with staff working for NIOSH and the Department of Labor, both of whom have roles in administering this program.

I have special needs for the phone call (e.g., hearing impairment, Spanish-speaking interview, etc.). How will this be handled?

If you have any special needs for the phone call, ORAU will make arrangements to meet those special needs. No matter what the circumstance, we will provide each claimant with an opportunity to participate.

How can I prepare for the phone call?

To help you prepare for the phone call, we provide each claimant with a copy of the questions we would like to discuss so that you know what to expect during the call. While looking over the questions, claimants can jot down any thoughts they may have. We do not expect the claimants to fill out the questions and return them to us. We will take the information from the claimants over the phone. In addition, you are not expected to answer or know all of the information in the questions. These questions cover a broad range of information. Also, we do not want or expect claimants to search for any of this information.

When you have reviewed the questions and feel that you are ready to schedule your phone call, please call ORAU toll-free at 1-800-790-ORAU (1-800-790-6728) and ask to speak to the work history phone call scheduler.

For additional information on the phone call (including a list of information to be covered during the interview), please see the Phone Call with Claimants page of our website.

Do I send the questionnaire back to NIOSH once I've completed it?

No, please DO NOT send this questionnaire back to us; we will take this information by phone. We provide the questions we would like to discuss so that you know what to expect during the call. While looking over the questions, you can jot down any thoughts you may have.

When I'm ready to schedule the phone call, who do I contact?

When you have reviewed the enclosed questions and feel that you are ready to schedule your phone call, please call ORAU toll-free at 1-800-790-ORAU (1-800-790-6728) and ask to speak to the work history phone call scheduler.

What is the best time to call to schedule a phone call?

The best time to call to schedule a phone call is from 8:00 a.m. to 4:30 p.m. Eastern time. However, we have found that calls placed between 8:30 a.m. and 11:00 a.m. may experience a shorter wait time for you in scheduling the interview. Keep in mind that this initial call is simply to SCHEDULE your interview.

What is the next step in the process after I've had the phone call?

After the phone call to discuss your work history has been completed, a summary report will be prepared and sent to you for your review. Your review will help us ensure the information accurately reflects what you provided to us during the phone call.

What is the phone call summary report?

The report summarizes the information you provided to ORAU during your phone call to discuss your work history. You will receive this report after the phone call has occurred.

What is the purpose of the phone call summary report?

The purpose of the phone call summary report is to provide you with an opportunity to review the information you provided to us. Your review will help us ensure the information accurately reflects what you stated during the phone call.

How is the information that I provided during the phone call used?

We will use this information, along with your exposure monitoring information, to conduct the dose reconstruction for your case.

Who do I contact if I have corrections or additions to make to the summary report?

If you have any corrections or additions to make to the report, please call ORAU toll-free at 1-800-790-ORAU (1-800-790-6728).

How long do I have to let NIOSH know about any corrections or additions?

You have two weeks to notify ORAU of any corrections or additions so that the changes can be incorporated into your records. Otherwise, we will proceed with the dose reconstruction for your case.

What is the next step after the summary report is completed?

Once your case is ready for dose reconstruction, we will send a letter to you that provides information about NIOSH's policy of selecting a Health Physicist(s) to work on a dose reconstruction for a case (see Conflict of Interest Letter). This letter states that a dose reconstruction will not be assigned to a Health Physicist who worked at the same covered facility as the energy employee represented in the case.

Who do I contact if I have additional questions about the phone call?

If you have any additional questions about the phone call to discuss your work history, please call ORAU toll-free at 1-800-790-ORAU (1-800-790-6728).

 
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