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National Institute for Occupational Safety and Health (NIOSH)
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NIOSH Program Area:

Radiation Dose Reconstruction

 

Frequently Asked Questions (FAQs)
Work History Phone Calls

All claimants have the chance to participate in a phone call to discuss their work history. The phone call lets claimants provide additional information about their work history that might not be in the exposure monitoring information we receive from the Department of Energy (DOE) or Atomic Weapons Employer (AWE). While we encourage all claimants to talk to us about their work history, participation is voluntary.

To answer questions about the work history phone call, we developed a list of Frequently Asked Questions (FAQs) below. Links to other program FAQs are located on the "Find It!" navigation box under "On this page . . ."

Select the question you are interested in below by clicking its link to go to the answer located on this page. Links throughout the FAQs will guide you to further information.

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Work History Phone Call FAQs


  • What is the purpose of the work history phone call?

    The purpose of the work history phone call is to give you a chance to provide additional information about your work history that might not be in the exposure monitoring information we receive from the Department of Energy (DOE) or Atomic Weapons Employer (AWE). While we encourage all claimants to talk to us about their work history, participation is voluntary.

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  • How long does the phone call take?

    This call should take no more than an hour, although we may have to call you back for additional information. If we need to divide this call into a couple of shorter calls, we can do that as well.

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  • Do I have to participate in the phone call?

    No, you do not have to participate in the phone call. While we encourage all claimants to participate in the phone call, participation is voluntary. If you do not want to participate, please contact our contractor, Oak Ridge Associated Universities (ORAU), toll-free at 1-800-790-ORAU (1-800-790-6728). Let them know that you do not wish to have the phone call.

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  • Who do I contact to schedule the phone call?

    Please contact ORAU toll-free at 1-800-790-ORAU (1-800-790-6728) and ask to speak to a work history phone call scheduler. Let them know that you wish to participate in a work history phone call.

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  • Is the information I provide in the phone call confidential?

    Yes, we treat the information you provide in a secure manner. We only share the information you provide with NIOSH staff and the Department of Labor (both of whom have roles in this compensation program) in order to process your case. We do not disclose your information to any other parties, unless otherwise compelled by law.

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  • How do you handle special needs phone calls (e.g., to discuss classified information, hearing impairment, Spanish-speaking, etc.)?

    We will work with you to meet your special needs. No matter what the circumstance, we will provide each claimant with an opportunity to participate.

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  • How can I prepare for the phone call?

    To help you prepare for the phone call, we provide you with a copy of the questions we would like to discuss so that you know what to expect during the call. While looking over the questions, you can jot down any thoughts you may have. We do not expect you to fill out the questions and return them to us. We will take the information from you over the phone.

    When you have reviewed the questions and feel that you are ready to schedule your phone call, please call ORAU toll-free at 1-800-790-ORAU (1-800-790-6728) and ask to speak to the work history phone call scheduler.

    For additional information on the work history phone call (including a list of information to be covered during the call), please see the Phone Calls with Claimants page of our Web site.

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  • I do not know the answers to all of the questions. Will I have to search for this information before the phone call?

    You are not expected to answer or know all of the information in the questions. These questions cover a broad range of information. Also, we do not want or expect claimants to search for any of this information.

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  • Do I send the questions back once I have completed them?

    No, please DO NOT send this questionnaire back to us; we will take this information by phone. We provide the questions we would like to discuss so that you know what to expect during the call. While looking over the questions, you can jot down any thoughts you may have.

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  • What is the best time to call to schedule a work history phone call?

    The best time to call to schedule a phone call is from 8:00 a.m. to 4:30 p.m. Eastern time. However, we have found that calls placed between 8:30 a.m. and 11:00 a.m. may experience a shorter wait time. Keep in mind that this initial call is simply to SCHEDULE the call.

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  • What is the work history phone call summary report?

    After your phone call, a work history summary report will be prepared and sent to you for your review. The report summarizes the information you provided during the call. Your review will help us ensure the information accurately reflects what you provided to us during the call.

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  • How do you use the information I provided during the phone call?

    We will use this information, along with your exposure monitoring information, to conduct the dose reconstruction for your case. Please keep in mind that the technical documents we use to complete your dose reconstruction may already include some or all of the information you might give us during the call. If you have given us additional information that is not covered in our technical documents, it will be used to complete your dose reconstruction.

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  • Who do I contact if I have corrections or additions to make to the work history summary report?

    If you have any corrections or additions to make to the report, please call ORAU toll-free at 1-800-790-ORAU (1-800-790-6728).

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  • How long do I have to let you know about any corrections or additions?

    You have two weeks to notify us of any corrections or additions so that the changes can be included in your records. Otherwise, we will proceed with the dose reconstruction for your case.

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  • What is the next step after the work history summary report is completed?

    Once your case is ready for dose reconstruction, we will send a letter to you that provides information on how we select a Health Physicist(s) to work on a dose reconstruction for a case (see Conflict of Interest Letter). This letter states that a dose reconstruction will not be assigned to a Health Physicist who worked at the same covered facility as the energy employee represented in the case.

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  • Who do I contact if I have additional questions about the work history phone call?

    If you have any additional questions about the phone call to discuss your work history, please call ORAU toll-free at 1-800-790-ORAU (1-800-790-6728).

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Page last updated: May 17, 2013
Page last reviewed: August 25, 2014
Content Source: National Institute for Occupational Safety and Health (NIOSH) Division of Compensation Analysis and Support