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ORIGINAL RESEARCH

Patient Satisfaction and Perceived Success with a Telephonic Health Coaching Program: The Natural Experiments for Translation in Diabetes (NEXT-D) Study, Northern California, 2011

No. of SessionsPatient Satisfaction, % (95% CI)Patient Would Recommend, % (95% CI)Perceived Coaching Success for Weight-Related Topic, % (95% CI)
Overall61 (56–66)63 (58–68)66 (61–71)
150 (43–58)55 (48–63)59 (51–66)
≥270 (63–76)70 (63–76)73 (66–79)


Figure 1.
Predicted percentage of patient satisfaction and perceived success for a weight-related topic, stratified by the number of coaching sessions completed, Kaiser Permanente Wellness Coaching Program Survey, northern California, 2011. Percentages are adjusted for age, sex, race/ethnicity, body mass index, education, and income. Abbreviation: CI, confidence interval.

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PAM-6 Activation LevelPatient Satisfaction, % (95% CI)Patient Would Recommend, % (95% CI)Perceived Coaching Success for Weight-Related Topic, % (95% CI)
Overall61 (56–66)63 (58–68)66 (61–71)
137 (26–49)45 (34–57)45 (34–57)
257 (47–67)61 (51–71)62 (51–72)
358 (48–68)54 (44–65)67 (55–76)
477 (69–83)78 (70–84)79 (70–85)


Figure 2.
Predicted percentage of patient satisfaction and perceived success for a weight-related topic, stratified by Patient Activation Measure 6 (PAM-6) (24) activation level, Kaiser Permanente Wellness Coaching Program Survey, northern California, 2011. Percentages are adjusted for age, sex, race/ethnicity, body mass index, education, and income. Abbreviation: CI, confidence interval.

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