New Strategies Bring Big Rewards in Florida
At a public health clinic in St. Petersburg, only about one-third of patients had been screened for colorectal cancer.
To help promote screening, staff used proven strategies to reach out to patients more directly and help them overcome barriers to care. The result was a huge jump in cancer screening rates—from 34% to more than 75%.
The St. Petersburg clinic serves as a comprehensive medical home for many uninsured and low-income residents in Pinellas County. Clinic staff found that their patients often changed addresses and phone numbers. That made it hard to reach them to schedule appointments or follow up on test results. Patients who needed to visit once a year to be eligible for services through Medicaid were often in danger of losing this benefit.
To help overcome these problems, the clinic partnered with the Florida Department of Health’s Colorectal Cancer Control Program. With their support, the clinic:
- Hired a full-time patient navigator.
- Worked with its technology staff to automatically generate daily reports of cancer screenings and other preventative services that were due or past due.
- Created a patient reminder system for screenings. The system includes pre-visit phone calls and letters, followed by rescreening phone calls and letters.
- Created weekly reports of how many patients had returned their take-home fecal immunochemical tests.
- Created monthly reports of screening rates.
One of the most effective changes was a new procedure that allowed clinic staff to collect stool samples when patients visit for other reasons. Now, staff tell patients about the opportunity for immediate screening, escort them to the restroom and lab, and provide results by the end of the patient’s visit.
Lessons Learned: When new procedures and strategies are put into place, continued follow-up is key. Supervisors must monitor all activities and make improvements as needed. The goal is for the new processes to be effective, efficient, and sustainable. The proven strategies used in St. Petersburg could be used by programs in other states.