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TB Contact Investigation Interviewing Skills Course

Day 3: Providing Feedback (13 slides)

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Slide Number



508 Compliance Text



1



(Title Slide). Providing Feedback



2



Why is Feedback Important?



Essential to an individual’s learning process



Provides the participant information about their performance they may not otherwise see



Gives the participant an opportunity to ask specifically how they can improve



Boosts confidence for someone who may not realize how good they really are!



3



Giving Feedback



It takes 8 - 9 positive comments to undo the damage of

1 negative comment



[IMAGE: Nine bars with “Positive Comment” written on each bar with an “equal” sign next to one bar with “Negative Comment” written on it.]



4



Components of Constructive Feedback



  1. Actual behavior

  2. Descriptive

  3. Specific

  4. Nonjudgmental

  5. Invites a response

5



  1. Actual Behavior

Comment on what the person does (behavior) and not what you think of them



6



  1. Be Descriptive

Use words that describe actions instead of



adjectives about the person



  • Appropriate: “I observed that you rarely paused while speaking”
  • Inappropriate: “You talk way too fast”
  • Appropriate: “I see you tend to keep your eyes on your notes”
  • Inappropriate: “You don’t seem very friendly”

7



  1. Be Specific

  • Aimed at concrete, specific, changeable, behaviors

  • Things which can be focused on:

    • Rate of speech

    • Use of jargon

    • Technique

    • Content

  • Things not to focus on:

    • Speech qualities (e.g., high pitch, accent)

    • Nervousness

    • Physical challenges



8



  1. Nonjudgmental

  • Use “I” statements – not “You…”

    • “I see you have another way of doing it…” vs. “Your technique is wrong.”

    • “I wish you projected more and made eye contact” vs. “You looked depressed.”



9



  1. Invite Response

How do you think you did?”



“Would you have done anything differently?”



10



Order of Feedback



  1. Start off positive: “I liked when…”

Emphasize strengths

Focus on unique contributions and creativity

Mention challenges that were handled well

  1. Transition into areas needing improvement (1-3)

State what the improvement could be

Example: “I think you have a very pleasant voice.I wish you could project better so others can hear you.”

  1. End with a summary and positive general statement

11



Receiving Feedback



Accept feedback without being defensive



Listen to comments without interrupting



Accept feedback with appreciation – feedback is not easy to provide



Request further clarification if needed



12



Concluding Thoughts



Everyone brings unique experiences to the interviewing process

Your peers are the best teachers you will have – value their feedback



13



TB Interview Demonstration by Facilitators



[IMAGE: A woman and a man sitting in chairs and demonstrating a role play.]



 
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  • Page last updated: August 28, 2013
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