TB Contact Investigation Interviewing Skills Course
Day 1: Interview Question Types (17 slides)
Text Only Version
508 Compliance Text
(Title Slide). Interview Question Types
After this session, participants will be able to
Interview Question Types
What are closed-ended questions?
Generate short, finite answers (i.e., yes or no)
Do not encourage discussion
Closed-Ended Questions Examples
Do you have symptoms of TB?
Have you ever been tested for TB?
What are open-ended questions?
Open-Ended Questions Examples
What symptoms do you have?
When did your symptoms begin?
Who lives with you?
Refer to Appendix L for sample open-ended questions
Exercise – Change Closed-Ended Questions into Open-Ended Questions
What are probing questions/statements?
A question/statement used to gain more information
Can be open-ended or closed-ended
Probing Questions/Statements Examples
Who are some of the people who have visited your home or lived with you in the past 3 months?
Describe the places you’ve lived in the past 3 months.
You mentioned that your aunt came for a visit; please tell me more about that.
Exercise – Provide a Probing Question/Statement for the Following Comments
What are checking questions?
Specific and targeted questions to assess the case’s understanding of the information being shared with them
Checking Questions Examples
Why do you think we need to test your family members for TB?
Why is it important for you to take your medicine every day?
Exercise – Create Checking Questions for the Following Scenarios
What questions can the interviewer ask to assess the case’s understanding of this information?
Selecting a Question Type
Begin with open-ended question
If your question is not answered, ask a probing question
[IMAGE: Clipart of a stick figure scratching his head.]
Questioning Pitfalls to Avoid
Asking several questions at once
Leading questions (e.g., “you don’t live with anyone, do you?”)
Not providing enough time for the person to answer the question
[IMAGE: Clipart of a worried man looking down a hole in the ground.]