CITGO - Help
Related Remote Access Topics
Using CITGO for remote access requires a computer with the Citrix Receiver software installed and a valid CDC network account. For hands-on assistance accessing or using CITGO, contact the
OCIO Service Desk.
Before contacting the ServiceDesk about using CITGO on a personally-owned system, please verify that your system meets the requirements shown below and check the
CITGO FAQs. FAQs provide self-help and answers to the most commonly asked questions concerning CITGO.
Accessing CITGO on non-CDC devices or personally owned equipment (POE) is supported as ‘best effort’ by the OCIO ServiceDesk.
Self-Service Reset Tool
If after you login and are unable to connect to a CITGO desktop, you can attempt to clear your own session by utilizing the Self-Service CITGO Session Reset Tool.
CITGO Getting Started Tutorial (Video)
Using MFA Authentication - Click here.
Network Access Requirements
High-speed broadband connections, such as DSL or cable-modem work best for accessing CITGO.
If you are using a wireless network or connecting via a cellular based device, ensure you have a strong signal (4 or more ‘bars’). A weak signal will affect your CITGO session performance.
Citrix Client Software Requirement for Personally Owned Equipment
- Download here Installing this software may require an account with administrative privileges.
- Citrix client clean up utility. Use this utility to remove all traces of Citrix Receiver client software from the computer. This is utility is sometimes needed to address corrupted Citrix Receiver installs.
This utility also requires an account with administrative privileges.
Note: CDC Government Owned Equipment has the Citrix Receiver & RTME client installed as part of the initial setup with updates managed through software pushes from OCIO.
Operating System Requirement
CITGO works best when using one of the following recommended operating systems (OS):
- Windows 10 - With latest Microsoft security patches through Windows Update– Recommended
- Macintosh OS X – Limited support by OCIO ServiceDesk.
- Linux – Not supported by OCIO ServiceDesk.
- Apple iOS – Not supported by OCIO ServiceDesk.
- Android – Not supported by OCIO ServiceDesk.
How to Access and Disconnect from CITGO User Guides (Word.doc)
Requests for Applications in CITGO
CITGO Audio Troubleshooting
Requests for a Developer Virtual Desktop
This page was last updated April 15, 2022.