CITGO - Help

Related Remote Access Topics

Using CITGO for remote access requires a computer with the Citrix Receiver software installed and a valid CDC network account. For hands-on assistance accessing or using CITGO, contact the OCIO Service Desk.

Before contacting the ServiceDesk about using CITGO on a personally-owned system, please verify that your system meets the requirements shown below and check the CITGO FAQs. FAQs provide self-help and answers to the most commonly asked questions concerning CITGO.

Accessing CITGO on non-CDC devices or personally owned equipment (POE) is supported as ‘best effort’ by the OCIO ServiceDesk.

Self-Service Reset Tool

If after you login and are unable to connect to a CITGO desktop, you can attempt to clear your own session by utilizing the Self-Service CITGO Session Reset Tool.

CITGO Getting Started Tutorial (Video)

Using MFA Authentication - Click here.


Network Access Requirements


High-speed broadband connections, such as DSL or cable-modem work best for accessing CITGO.

If you are using a wireless network or connecting via a cellular based device, ensure you have a strong signal (4 or more ‘bars’). A weak signal will affect your CITGO session performance.

Citrix Client Software Requirement for Personally Owned Equipment

Note: CDC Government Owned Equipment has the Citrix Receiver & RTME client installed as part of the initial setup with updates managed through software pushes from OCIO.

Operating System Requirement


CITGO works best when using one of the following recommended operating systems (OS):

How to Access and Disconnect from CITGO User Guides (Word.doc)

Requests for Applications in CITGO

CITGO Audio Troubleshooting

Requests for a Developer Virtual Desktop

This page was last updated April 15, 2022.
  1. OCIO Off-Site Remote Assistance Portal