CITGO Application Request Process

This page was last updated March 2015.

How To Request an Application Addition or Change:

To request an application or change to an application on the CITGO system, if you are the application owner, submit a request via your TSE or call the Service Desk at 404-639-6000. http://intranet.cdc.gov/itso/itso_info/tse.htm
Applications Requests are processed in the order they are received, unless otherwise prioritized. Systems maintenance & trouble calls have priority over applications work.
Application requests will be reviewed for organizational “fit” and for any adverse impact to the CITGO environment. Please allow 30 days, after application has been approved, for installation and availability on CITGO.
Applications that are being considered for inclusion in CITGO must first be tested on a physical desktop and the requester provide the RAST team with any requirements, install documentation, etc. The application must be “install ready” in the CDC environment, database connectivity, misc settings, etc all specified in a provided install document. The RAST team does not provide applications support.
Applications accepted into staging on CITGO will require a designated “power user” as a point of contact for testing. Failure to provide timely feedback during testing may result in the application being delisted or placed at the end of the application staging queue.

Enterprise licensed software. Also referred to as level 1 or 2 software under ITSO guidelines.
Level 3 software, commercial off the shelf, COTS software as defined by OCISO here http://intranet.cdc.gov/ociso/LevelIII

Only COTS software that is purchased in cooperation with other programs and use a single license number, registration file or license server. Software normally cannot be installed multiple times on the same computer using a different license for use by different departments. Cooperative licensing agreements between centers is encouraged to standardize on the desired software.
NOTE: Some software will NOT work in a Windows Terminal Services environment if you do NOT have the correct version of the product, ie. Network or Enterprise version editions.

Users needing accommodations when working remotely will need to obtain a GOE laptop and use ZScaler.

To view the list of applications and whether they are available or unavailable in CITGO, view the ITSO Software Request Tool (SRT) at http://ociotools.cdc.gov/SRT/software/CitgoSearch.aspx.
This link is not externally available. You must be connected to the CDC network to view this site.