Consumer Confidence Reports

Only community water systems that serve the same people year-round provide CCRs. If you receive water from a non-community system (for example, a hospital that has its own water system or a system that provides water in a place like a gas station or campground), you may need to contact a building manager for drinking water quality information.

Understanding Your Consumer Confidence Report

Information in your report is often tailored to local water systems, so not all CCRs look alike. Some of the water quality information included in your report can help you understand how your drinking water can affect your health. For example, your water source may contain harmful germs, chemicals, and minerals. Some of these contaminants occur naturally (for example, arsenic), while others come from environmental contamination like sewage discharge, industrial waste, or runoff from plant or animal farming. Not all contaminants are bad. Some things listed as “contaminants” in your CCR can improve water quality, such as the appropriate amount of a disinfectant that keeps your water safe from harmful germs. For example, if your water utility adds chlorine or chloramine to the water, these disinfectants will be listed as contaminants even though they protect your health and kill harmful waterborne germs.

Contaminants marked as “violated” are present at levels higher than EPA allows. Knowing what levels of contaminants are in your water source—and whether those contaminants are harmful—can help you determine whether you should take additional actions to protect yourself and your family from potential water-related illnesses. EPA determines what levels of contaminants are safe to have in drinking water. Your CCR will show whether your water source has a higher level of contaminants than recommended.

CCRs must explain violations, how they may affect your health, and how the problem will be fixed. Review of your last several CCRs may help you understand if the violation is an ongoing issue (keeping in mind even single violations may be concerning).

Ask your local water utility, your local health department, and your healthcare provider for more information about how the quality of your drinking water may affect your health.

EPA requires a CCR section on Cryptosporidium. This section does not necessarily mean that your drinking water has the Cryptosporidium parasite. All CCRs are required to provide an educational statement about avoiding this parasite for people who are in groups with a higher risk of illness from it. This parasite can cause severe diarrheal illness and can be dangerous for people with weakened immune systems, even at low levels. It is also hard to kill, even with chlorine disinfection of water.

For information on drinking water options for people with weakened immune systems, see the “Drink safe water” tab on the web page Cryptosporidiosis Prevention & Control – Immunocompromised Persons.

Sample CCR

Learn how to read and interpret your report by looking through the sample CCR below.

Section 1 – Introduction, Precautions, and Sources 

• Date
  Report shows the findings of required water testing. The current CCR will display information about your drinking water from the past year.
• Multilingual audiences
  In areas where many residents don’t speak English, water systems must provide CCR information in the relevant languages.
• Is my water safe?
  A water provider may choose to include an introductory statement about the past year’s water quality results and compliance.
• Do I need to take special precautions?
  CCRs must state that some people may be more at risk of getting ill than others from harmful chemicals or germs that can be found in water. It will list examples of people who should ask their doctor about drinking water.
• Where does my water come from?
  The report must include the source of the water delivered by a water provider (wells vs. rivers or lakes) and generally where that source is located.

Section 2 – Water Assessment, Contaminants, Monitoring, and Involvement 

• Source water assessment and its availability
  If your water source went through laboratory testing or other assessments, this section will tell you how to get the results. The report may also show these results, such as the quantity and names of any chemicals and germs found.
• How can I get involved?
  All CCRs must tell the public how they can participate in decisions that affect the quality of local drinking water.
• Monitoring and reporting of compliance data violations
  If your water has unsafe levels of contaminants, the report must explain the violations, including how they may affect your health and how the problem will be fixed. To learn about EPA limits for contaminants, see the EPA’s National Primary Drinking Water Regulations website.

Section 3 – Lead, Nitrate, Arsenic, and Water Quality Data Table 

• Additional information for lead An educational statement about lead is required on each CCR, even if your water source does not contain lead.
• Additional information for nitrate Information on contaminants like nitrate may also be included when a system detects nitrate at levels above 10 mg/L. Infants below the age of six months who drink water containing nitrate in excess of 10 mg/L could become seriously ill and, if untreated, may die. Symptoms include shortness of breath and blue-baby syndrome.
• Additional information for arsenic must be included if a system detects arsenic above 0.005 mg/L and up to and including 0.010 mg/L. In many cases, this means arsenic is a natural part of the rocks in your area, and over time it has leached out of the rocks and contaminated your water source. Levels up to and including 0.010 are considered safe.
• Water Quality Data Table