PLANNING: SITE SUPPORT MODELS

Onboarding is a collaborative process in which the NSSP and site teams work with a facility, health department, electronic health records (EHR) vendor, or health information exchange (HIE) to transmit syndromic data from medical record systems to the NSSP BioSense Platform.

The “PLANNING: SITE SUPPORT MODELS” Job Aid will help site administrators choose a level of support that meets their site needs. Onboarding is not a one-size-fits-all process. Your choice of Site Support Model determines how much technical support the NSSP team will provide when you onboard new facilities.

Select a Site Support Model before you start the onboarding process. There are three models from which to choose: full, blended, or self-support. If you’re unsure, please contact the NSSP Service Desk (account required).

1. Self-Support Model

Sites complete the engage, connect, validate, and operate onboarding phases with minimal support.

2. Blended-Support Model

The onboarding team will provide varying levels of support across all phases. Priority for registration and onboarding will vary. If support is needed for onboarding, please contact the NSSP Service Desk.

3. Full-Support Model

The onboarding team will provide substantial assistance to the site and associated facilities across all phases of onboarding. The NSSP onboarding team will schedule activities and involve the site administrator at each step, and in every activity. If support is needed for onboarding, please contact the NSSP Service Desk.

NSSP’s expectation is that site administrators will gain proficiency and eventually move from the full support to blended or self-support model. Sites that request full support will receive the lowest priority during registration and onboarding and will have the least control over their target onboarding dates.