Skip Navigation LinksSkip Navigation Links
Centers for Disease Control and Prevention
Safer Healthier People
Blue White
Blue White
bottom curve
CDC Home Search Health Topics A-Z spacer spacer
Blue curve MMWR spacer

Persons using assistive technology might not be able to fully access information in this file. For assistance, please send e-mail to: Type 508 Accommodation and the title of the report in the subject line of e-mail.

Brief Report: Vaccination Coverage Among Callers to a State Influenza Hotline --- Connecticut, 2004--05 Influenza Season

In response to the influenza vaccine shortage in the United States (1), the Connecticut Department of Public Health (DPH) operated a telephone hotline during October 22, 2004--January 15, 2005. The purpose of the hotline was to address questions from the public regarding the availability of influenza vaccine, reduce the number of telephone inquiries to physicians and local health departments (LHDs), and advise callers regarding which groups were most at risk and in need of influenza vaccination. Caller information was collected and shared daily with LHDs, which were encouraged to follow up with callers as their resources allowed. This report summarizes results of a retrospective survey of callers to the DPH influenza vaccine hotline during November 2004. The results indicated that vaccination coverage varied by age group and that persons receiving follow-up calls from LHDs were more likely to receive vaccination. State health departments might consider a hotline as a method for educating the public regarding influenza vaccination and a follow-up system as a means to improve vaccination coverage, especially among those at greatest risk.

During December 9--17, DPH conducted a survey of persons who had called the state influenza hotline during November 1--24 to determine the proportion of persons vaccinated, identify barriers to vaccination, and obtain information on the usefulness of the influenza hotline. During the study period, 8,545 callers contacted the hotline, constituting 63% of all callers during October 22, 2004--January 15, 2005 (Figure). From the 8,545 names on the hotline list, 400 were randomly selected and interviewed via telephone. Interviews were completed with 358 (89%). Of the 358 participants, 279 (78%) had called the hotline themselves; 79 had someone else call on their behalf.

Overall, 284 (79%; 95% confidence interval [CI] = 75%--83%) of the participants had received vaccination at the time of the survey. A total of 343 (97%; CI = 95%--98%) reported receiving vaccination during the preceding 2003--04 influenza season; status of four participants was unknown. Vaccination coverage during 2004--05 varied by age; coverage was 59% in persons aged <65 years and 84% in persons aged >65 years (p<0.0001). Vaccination coverage also varied by the population of the municipality of residence; coverage was 75% in persons who lived in municipalities with populations of <50,000, 84% in persons from municipalities with populations of 50,000--99,999, and 88% in persons from municipalities with populations of >100,000 (p<0.05). Coverage did not vary significantly by sex, race, or ethnicity.

Persons who reported receiving a follow-up call from their LHDs with information regarding local vaccine availability or scheduling of vaccination appointments were more likely to be vaccinated (94% versus 64%; p<0.001) than those who did not receive a follow-up call. Among those who received vaccine, 29% (CI = 24%--34%) were vaccinated by a private physician, hospital, or other private medical clinic; 56% (CI = 50%--62%) were vaccinated at a Visiting Nurses Association site, an LHD, or another public health clinic.

Among the 74 persons not vaccinated, the most common reasons for not receiving vaccine were as follows: 1) no vaccine available in the community (61%; CI = 49%--72%), 2) waiting to be contacted by an LHD (20%; CI = 12%--31%), 3) not in a group recommended for vaccination (12%; CI = 6%--22%), and 4) vaccination appointment scheduled for a future date (11%; CI = 5%--20%).

Among the 279 survey participants who called the hotline themselves, 252 of the 273 who responded to the question (92%; CI = 88%--95%) said they were satisfied with their call; no variation by vaccination status was observed. A total of 229 out of 268 (85%; CI = 81%--89%) said their questions were answered, 220 out of 271 (81%; CI = 75%--86%) said the influenza priority groups were explained, and 164 out of 271 (61%; CI = 60%--72%) said influenza prevention measures other than vaccination were discussed.

Vaccination coverage among the callers surveyed was greater than that reported previously for the general public in the United States during September--November 2004 (2). This disparity was likely an indication of greater motivation to receive influenza vaccine among callers to the Connecticut hotline, 97% of whom reported receiving vaccination during the 2003--04 season. Nonetheless, state and local health departments might consider reviewing the Connecticut hotline results as they plan how best to educate residents regarding influenza vaccination and how to maximize vaccination coverage among groups at greatest risk for influenza.

Reported by: ML Cartter, MD, R Melchreit, MD, P Mshar, MPH, K Marshall, MPH, T Rabatsky-Ehr, MPH, D Rosen, JL Hadler, MD, Connecticut Dept of Public Health.


The findings in this report are based, in part, on data collected by Connecticut Dept of Public Health workers who staffed the influenza vaccination hotline and who contributed to the design and implementation of the follow-up survey.


  1. CDC. Interim influenza vaccination recommendations, 2004--05 influenza season. MMWR 2004;53:923--4.
  2. CDC. Estimated influenza vaccination coverage among adults and children---United States, September 1--November 30, 2004. MMWR 2004;53:1147--53.


Figure 1
Return to top.

Use of trade names and commercial sources is for identification only and does not imply endorsement by the U.S. Department of Health and Human Services.

References to non-CDC sites on the Internet are provided as a service to MMWR readers and do not constitute or imply endorsement of these organizations or their programs by CDC or the U.S. Department of Health and Human Services. CDC is not responsible for the content of pages found at these sites. URL addresses listed in MMWR were current as of the date of publication.

Disclaimer   All MMWR HTML versions of articles are electronic conversions from ASCII text into HTML. This conversion may have resulted in character translation or format errors in the HTML version. Users should not rely on this HTML document, but are referred to the electronic PDF version and/or the original MMWR paper copy for the official text, figures, and tables. An original paper copy of this issue can be obtained from the Superintendent of Documents, U.S. Government Printing Office (GPO), Washington, DC 20402-9371; telephone: (202) 512-1800. Contact GPO for current prices.

**Questions or messages regarding errors in formatting should be addressed to

Page converted: 3/3/2005


Safer, Healthier People

Morbidity and Mortality Weekly Report
Centers for Disease Control and Prevention
1600 Clifton Rd, MailStop E-90, Atlanta, GA 30333, U.S.A


Department of Health
and Human Services

This page last reviewed 3/3/2005