Support for VAMS Organization Coordinators

VAMS Frequently Asked Questions for Organization Coordinators

Adding Your Organization's Members to VAMS

VAMS users can use any email address (e.g., work or personal) when registering clinic users or recipients.

  • Yes, you can bulk upload members into VAMS.
  • On the My Members tab, click the Import Members button to find the Member Import Template link. Use this template to input your members’ information, save the file as a “CSV UTF-8 (Comma delimited) (.csv)” file, and upload it back to the Import Members pop-up window. Please ensure you download and use the latest version of the import template each time you attempt to bulk upload members in VAMS to take advantage of ongoing improvements and to avoid data issues/inconsistencies.
  • See Section 2: Add Organization Members in VAMS in the Organization Coordinator User Manual for step-by-step help.

No, you cannot modify the template. VAMS will not upload the information if the template has been modified in any way. If you need to track separate groups, you can upload separate files.

  • VAMS automatically sends a reminder email to the organization member starting five days after the initial registration link is sent. Reminder emails will continue until the member registers or until five consecutive reminders have been sent.
  • You may also manually trigger the reminder email in VAMS. From the My Members page, select the checkboxes next to the names of the members to whom you want to resend the registration email, then click the Resend Registration Email button at the top right of the screen. Note that you cannot resend a registration email to an individual who has already registered their VAMS account.

  • From the My Members tab, hover your mouse over the name or email address you want to edit. Click the pencil icon on the right side of the cell. Enter the updated information, then click enter.
  • The updated information will then be highlighted yellow to confirm it has been updated. Note that you cannot change the information of an individual who has already registered their VAMS account.

Account Creation

Yes, organization coordinators can add additional coordinators via the “Add Coordinator” button.

No, the jurisdiction point of contact (POC) is the only one permitted to enter organizations in VAMS. Please contact your jurisdiction POC to understand your status as an organization.

  • Search your email inbox for an email from vams@cdc.gov.
  • Follow the registration link in this email to register your organization account (this step creates or “activates” your account).
  • If the email isn’t in your inbox, check your junk or spam mail folders.
  • See Section 1: Getting Started in VAMS in the Organization Coordinator User Manual for step-by-step help.

No, you must register as a recipient to schedule a vaccination appointment or create a walk-in appointment.

To register as a recipient, add yourself as a member of your organization in VAMS the same way you added other members, using the same email address you use to log into VAMS as an Organization Coordinator.

  • You will then receive an email from VAMS (vams@cdc.gov) with a link to register as a recipient. This email is sent to the same email address you use to log into VAMS.
  • Follow that link to complete your recipient registration.
  • Once registered as a recipient, log into VAMS and you will see the portal selection page. Click Organization Portal for your organization duties or Recipient Portal to schedule a vaccination appointment as a recipient.
  • See Section 2: Add Organization Members in VAMS in the Organization Coordinator User Manual for step-by-step help.

Functionality

VAMS works best in the Google Chrome web browser but can be accessed via any browser except Internet Explorer. VAMS also works on Android and iOS mobile devices.

VAMS is web-based and works on computers, cell phones, and tablets. There is no VAMS smartphone app, but you can access the VAMS website from the internet browser on your cell phone or tablet. VAMS works best in the Google Chrome web browser but can be accessed via any browser except Internet Explorer.

No, VAMS does not integrate with Outlook.

CDC is currently exploring how to use VAMS for later phases of the COVID-19 response.

Page last reviewed: February 22, 2021