Support for VAMS Healthcare Professionals
- Clinic Types in VAMS
- Documenting Vaccinations at Standard & Mobile Clinics
- Email Notifications from VAMS
- VAMS Open Registration
- VAMS User Access Troubleshooting Tips
- VAMS Clinic Data Reports
- VAMS Clinic Appointment Reservation Tiers
- Inventory Management
- Accessing Vaccination Certificates in VAMS
- Multi-Factor Authentication in VAMS
- Guest Registration
VAMS Frequently Asked Questions for Healthcare Professionals
Logging Vaccine Administration in VAMS
Yes, the clinic healthcare professional can complete the Prevaccination Questionnaire with the recipient during their appointment.
No, the questions on the Prevaccination Questionnaire are based on the CDC Pre-vaccination Checklist for COVID-19 Vaccinespdf icon which is based on the U.S. Food and Drug Administration’s EUA (emergency use authorization) and recommendations from the Advisory Committee on Immunization Practice (ACIP). If you need to include additional questions, you will have to manage that process outside of VAMS.
No, there are no electronic signatures in VAMS.
No, only users with the healthcare professional role can enter vaccination administration data.
Yes, any individual with the healthcare professional role in VAMS can access a recipient’s record and log a vaccination event at their clinic. However, the healthcare professional who logs the vaccination will be the healthcare professional of record in all data reporting. A healthcare professional cannot assign a vaccination they log to another healthcare professional.
Only healthcare professionals with access to the Recipient Record can view notes in a patient’s record. This includes other healthcare professionals at your clinic with whom the recipient has a follow-up appointment and healthcare professionals at any other clinic where the recipient has an appointment.
- No, healthcare professionals can only view recipient information once the recipient is checked in.
- The only exception is third-party clinic healthcare professionals, who can view any recipient’s information at any time.
Modify/cancel recipient appointments
- Front desk personnel and healthcare professionals can cancel recipient appointments, but they cannot modify them. On the Recipient Check-In page in the Appointments table, click Cancel in the Cancel Appointment column. In the pop-up window, select a cancellation reason from the drop-down menu and click Cancel Appointment to confirm cancellation.
- After an appointment is cancelled, the recipient can schedule a new appointment using the steps outlined in their Recipient User Manual.
VAMS sends vaccination event data back to each jurisdiction’s immunization information systems (IIS) for aggregation. There is no direct connection between VAMS and clinic EHRs. Clinic administrators should coordinate with their jurisdiction IIS for retrieving or capturing these data in a clinic EHR system.
- Search your email inbox for an email from firstname.lastname@example.org.
- Follow the registration link in this email to register your clinic staff account (this step creates your account).
- If the email isn’t in your inbox, check your junk or spam mail folders.
- See Section 1: Getting Started in VAMS in the Healthcare Professional user manual for step-by-step help.
- You must be added in VAMS as a recipient in order to schedule a vaccination appointment for yourself. To register as a recipient, your clinic’s administrator must request your jurisdiction’s POC to add your clinic in VAMS as an organization. Once your clinic is added as an organization in VAMS, and your clinic’s organization coordinator adds you as a member of that organization, you will receive an email from VAMS (email@example.com) with a link to register as a recipient. This email is sent to the same email address you use to log into VAMS.
- Click that link and follow the prompts in VAMS to complete your recipient registration.
- Once registered, log into VAMS and you will see the portal selection page. Click Clinic Portal for your clinic staff duties or Recipient Portal to schedule your own appointment as a recipient.
- See Section 3: Additional VAMS Functionality in the Healthcare Professional user manual for step-by-step help.
VAMS works best in the Google Chrome web browser but can be accessed via any browser except Internet Explorer. VAMS also works on Android and iOS mobile devices.
VAMS is web-based and works on computers, cell phones, and tablets. There is no VAMS smartphone app, but you can access the VAMS website from the internet browser on your cell phone or tablet. VAMS works best in the Google Chrome web browser but can be accessed via any browser except Internet Explorer.
No, VAMS does not integrate with Outlook.
CDC is currently exploring how to use VAMS for later phases of the COVID-19 response.
VAMS allows for healthcare professionals to backdate vaccinations, allowing vaccination to continue even if VAMS is unavailable. Healthcare professionals will need to document the following information from recipients during vaccination to enter in VAMS once the system is available again.
Information requested during vaccination:
- Vaccine information, including UoU (vial) barcode, manufacturer, product, and UoU (vial) lot number.
- Administration site (e.g., left deltoid).
- Vaccination outcome: successful or unsuccessful. If unsuccessful, was it possible to re-attempt vaccination?
- Whether wastage occurred. Note: Log waste if it did occur.