Telephone Quitlines: A Resource for Development, Implementation, and Evaluation

This 2005 document is intended to help state health departments, health care organizations, and employers to contract for and monitor telephone-based tobacco cessation services. It is also intended to help states, health care organizations, and quitline operators enhance existing quitline services, and to inform those who are interested in learning more about population-based approaches to tobacco cessation.

Download bookletpdf icon [PDF–1.93 MB]

• Table of Contents, Preface, and Acknowledgementspdf icon [PDF–153 KB]
• Chapter 1—The Role of Quitlines in Comprehensive Tobacco Control Programspdf icon [PDF–120 KB]
• Chapter 2—The Range of Practicepdf icon [PDF–705 KB]
• Chapter 3—Contracting for Quitline Services pdf icon[PDF – 140 KB] [PDF–140 KB]
• Chapter 4—Technological Considerationspdf icon [PDF–240 KB]
• Chapter 5—Staffing a Quitline pdf icon[PDF – 161 KB] [PDF–161 KB]
• Chapter 6—Quality Assurance in Quitline Counselingpdf icon [PDF–102 KB]
• Chapter 7—Evaluating a Quitlinepdf icon [PDF–134 KB]
• Chapter 8—Costs Associated with Operating a Quitlinepdf icon [PDF–146 KB]
• Chapter 9—Promoting Quitlinespdf icon [PDF–187 KB]
• Chapter 10—Quitline Partnershipspdf icon [PDF–139 KB]
• Chapter 11—Future Directionspdf icon [PDF–137 KB]
• Referencespdf icon [PDF–112 KB]
• Appendixpdf icon [PDF–1.1 MB]