Table of Contents

2 INTRODUCTORY SECTION

2.1 INTRODUCTION

2.1.1 Technical Assistance for Technology-based Partner Services

2.2 USING THIS TOOLKIT

2.3 BACKGROUND

2.4 A BRIEF HISTORICAL CONTEXT OF IPS

3 CULTURAL UNDERSTANDING AND AWARENESS

3.1 COMMUNICATING IN DIGITAL VENUES

3.2 CODE OF CONDUCT IN DIGITAL VENUES

3.3 ENGAGEMENT OF APPROPRIATE STAKEHOLDERS

4 INTERNET PARTNER SERVICES (IPS) COMPONENTS

4.1 CREATING PROFILES, SCREEN NAMES, AND E-MAIL ADDRESSES

4.2 INTERVIEWING AND ELICITATION

4.2.1 IPS-specific parts of the original interview

4.2.2 Access to internet/mobile devices during the interview

4.2.3 Geographic location of a partner

4.2.4 Out of Jurisdiction (OOJ) Issues

4.3 LANGUAGE USED FOR TECHNOLOGY-BASED PARTNER NOTIFICATION

4.3.1 Language specificity

4.3.2 “Urgent health matter”

4.3.3 “Exposure to an infectious disease”

4.3.4 “Exposure to a specific disease”

4.4 CONFIDENTIALITY DURING PARTNER NOTIFICATION/PARTNER SERVICES

4.4.1 Reaching the right person

4.4.2 Protecting confidentiality

4.5 TEXT NOTIFICATION & MOBILE APPLICATIONS

4.5.1 Using Text Messaging/Short Message Service (SMS) for Partner Notification

4.5.2 Confidentiality and risks of text messaging

4.5.3 Communication etiquette

4.5.4 Mobile applications (apps)

4.5.5 Current challenges

4.5.6 Tips for gathering information on mobile app profiles

5. DOCUMENTATION, DATA COLLECTION AND EVALUATION

5.1 DATA SECURITY AND CONFIDENTIALITY

5.2 EVALUATION

5.2.1 Logic Models

5.3 EXAMPLES OF PROCESS & OUTCOME EVALUATION QUESTIONS AND ASSOCIATED INDICATORS

5.4 SUPPORTING RESOURCES FOR PROGRAM EVALUATION

6. IPS STAFFING AND SUPERVISION

6.1 IPS STAFFING

6.2 IPS SUPERVISION

6.3 TRAINING

7. SUMMARY

8. GLOSSARY OF ACRONYMS

9. TABLES

9.1 NATIONAL PARTNER SERVICES GUIDELINES TABLE 1

9.2 TECHNICAL ASSISTANCE (TA) FOR IPS TABLE 2

10. APPENDICES

10.1 APPENDIX A – IPS PROGRAM CHECKLIST EXAMPLE

10.2  APPENDIX B- ELICITING WEBSITE AND MOBILE APP INFORMATION

10.3  APPENDIX C – EXAMPLES OF INITIAL EMAIL ATTEMPTS

10.3.1 Example 1: New York City Department of Health and Mental Hygiene Bureau of STD Control

10.3.2 Example 3: San Francisco Department of Public Health

10.4 APPENDIX D – EXAMPLES OF FOLLOW UP EMAILS FOR NON-RESPONSES

10.4.1  Example 1: North Carolina Department of Health and Human Services

10.4.2 Example 2: Tennessee Department of Health

10.4.3 Example 3: San Francisco Department of Public Health

10.5 APPENDIX E  – EXAMPLES OF TEXT MESSAGING POLICIES FOR PARTNER SERVICES

10.5.1 Example 1. Multnomah County, Oregon Texting Protocol

10.5.2 Example 2. North Carolina Field Services Unit Text Messaging Policy for Partner Notification

10.6 APPENDIX F – EXAMPLES OF DOCUMENTATION LOG

10.6.1 Example #1- Colorado Bureau of Public Health

10.6.2 Example #-2 Arkansas Department of Health

10.7 APPENDIX G – EXAMPLES OF DOCUMENTATION PROCEDURES

10.7.1 Example – Massachusetts

10.7.2 Example – Washington DC

10.8 APPENDIX H  – EXAMPLES OF CONFIDENTIALITY AGREEMENTS

10.8.1 Example #1 – Howard Brown Health Center

10.8.2 Example #2 – San Francisco Department of Health

10.9 APPENDIX I – EXAMPLE OF ACCEPTABLE USE FOR ACCESSING RESTRICTED WEBSITES

10.9.1 Example- Maryland Department of Health and Mental Hygiene

10.10 APPENDIX J – LOGIC MODELS

10.10.1 Logic Model Template

10.10.2 2014 STD-AAPPS Logic Model 

10.11 APPENDIX K – LIST OF SUGGESTED TRAININGS

10.12 APPENDIX L – NATIONAL INTERNET PARTNER SERVICES (NIPS) WORKGROUP

11. REFERENCES