Remote IPTV - Help

For assistance with access or using the Remote IPTV service, please contact the ITSO Service Desk.

Before contacting the Service Desk, please verify that your system meets the requirements below and that your issue isn't addressed in the IPTV FAQ.

The IPTV FAQhas answers to the most common issues concerning Remote IPTV.

Remote IPTV PIV Access

CDC Government Owned (GOE) versus non-CDC Equipment

Hardware Requirements

Operating System Requirements

Web Browser Requirements

Other Requirements (To ensure an optimal experience)

Network Access Requirements

Authorization to Access Remote IPTV

Macintosh Support

iPad/iPhone

Android OS

How to use your Smart Card to access Remote IPTV from your Government-furnished Equipment
Before you begin Follow these instructions if the computer you are using is Government-Owned Equipment (GFE) containing the Smart Card software and a Smart Card Reader.
1 Insert your Smart Card into your Smart Card Reader, go to http://remoteiptv.cdc.gov and click the Log On button located under the Smart Card image.
2 A certificate pop-up window appears listing two certificates in your name. If one is labeled as “US Government PIV Authentication Key” when hovering over your name, choose this one. If you do not see this label, select the first one and then click OK.

3 When prompted, enter your 6-8 digit PIN and click OK.



Note: If you logged into your computer using your Smart Card, you may not be prompted to enter your PIN again.
4 The Remote IPTV Schedule page will appear when login completes.

5 Click the Watch Event link to view a scheduled event.

6 Video of the schedule event will appear in the browser.



How to use your Smart Card to access Remote IPTV from your Contractor-owned or Personally-owned computers
Before you begin If the computer you are using is Contractor-Owned Equipment (COE) or Personally-Owned Equipment (POE), and the computer: If you are using Government-Owned Equipment (GFE), please click here for instructions.
How to Purchase Your Smart Card Reader CDC does not require staff and contractors to purchase Smart Card readers for use on personally-owned or contractor-owned computers. Staff and contractors can continue to access Remote IPTV by entering UserID, password, and RSA keyfob passcode. Guidelines and instructions for purchase of a Smart Card Reader for COE /PEO can be found at
How to Purchase Your Smart Card Reader.
How to Download and Install Smart Card software Supported Operating Systems:
  • Windows XP 32bit – see Windows XP download instructions listed in the Windows XP Only section below. As with any 3rd party download, use your own judgment.
  • Windows XP 64bit – not supported
  • Windows Vista – no information
  • Windows 7 – no additional software required
  • Linux – Additional software needed. See instructions listed in the Linux and Mac Only section below.
  • Macintosh – Additional software generally needed. See download instructions listed in the Linux and Mac Only section below.
  Windows XP Only:

Click the appropriate Part 1 link and then Part 2 link to download the necessary software.
  1. Download Part 1 - ActivClient Software and Drivers: x86 or x64
    • Launch the installer and follow the on-screen instructions to install.
    • When complete, restart your computer.
  2. Download Part 2 – ActivClient Hotfix: x86 or x64
    • Launch the installer and follow the on-screen instructions to install.
    • When complete, restart your computer.
  Linux and Mac Only:

For Linux and Mac systems, you may download software to gain access to Remote IPTV Click the appropriate ActivClient link and then the Hotfix link to download the necessary software. (Note: These software packages have not been tested by the CDC.)
How to Login to Remote IPTV Follow these instructions if the computer you are using is Contractor-Owned Equipment (COE) or Personally-Owned Equipment (POE) containing the Smart Card software and a Smart Card Reader.
1 Insert your Smart Card into your Smart Card Reader, go to http://remoteIPTV.cdc.gov and click the Log On button located under the Smart Card image.

2 A certificate pop-up window appears listing two certificates in your name. If one is labeled as “US Government PIV Authentication Key” when hovering over your name, choose this one and then click OK. If you do not see this label, select the first one and then click OK.

3 When prompted, enter your 6-8 digit Personal Identification Number (PIN) and click OK.

4 The Remote IPTV Schedule page will appear when login completes.

5 Click the Watch Event link to view a scheduled event.

6 Video of the schedule event will appear in the browser.