Measuring Customer Satisfaction: 9 Steps to Success

Measuring Customer Satisfaction: 9 Steps to Successexternal icon

One way to improve health services is to obtain feedback from those who receive them. This toolkit examines the nine steps in measuring customer satisfaction, including planning, implementation, and acting on results. Examples and lessons learned are provided along with helpful tips.

Partner: Association of State and Territorial Health Officials

Page last reviewed: August 12, 2020