PHASE 4: NEW SITE STEPS TO OPERATE

Operate is the fourth and final onboarding phase for the National Syndromic Surveillance Program (NSSP). Onboarding is a collaborative process in which the NSSP and site teams work with a facility, health department, electronic health records (EHR) vendor, or health information exchange (HIE) to transmit syndromic data from medical record systems to the NSSP BioSense Platform.

The “STEPS TO OPERATE” job aid will take the site administrator through the activities that NSSP participants conduct when a facility is in production. Once your facility has completed activation and is connected to the production environment, your facility is ready for routine operation. Sometimes the site administrator will oversee the feed administrator’s tasks.

Job aids are available for planning and onboarding. Use these job aids with each other and the New Site Onboarding Guide for the BioSense Platformpdf icon, hereafter referred to as Onboarding Guide.

Onboarding Steps Operate
PHASE 4—NEW SITE STEPS TO OPERATE
PHASE 4—NEW SITE STEPS TO OPERATE
SITE ADMINISTRATOR FACILITY
STEP 1: Monitor feed, facility connections, and data quality by using NSSP tools such as:
  • Data Quality Dashboard
  • Data Quality on Demand
  • ESSENCE
  • RStudio
  • SAS Studio
STEP 1: Monitor feed and facility connections.
STEP 2: Monitor NSSP feed and facility alerts. STEP 2: Provide ongoing support for connection issues.
STEP 3: Review monthly reports on data timeliness, validity, and completeness. Set annual targets for improving data quality. STEP 3: Respond to data quality investigations and data quality improvement requests.
STEP 4: Engage with NSSP onboarding team and site administrator as needed to bring new facilities onboard and improve data quality.
STEP 5: Respond to NSSP investigations and requests to improve data quality.
STEP 6: Perform a process review to identify strengths and weaknesses of the completed onboarding process. Report feedback to the onboarding team via NSSP Service Desk.

RESOURCES

Page last reviewed: September 23, 2021