PLANNING: SITE SUPPORT MODELS

Onboarding is a collaborative process in which the NSSP and site teams work with a facility, health department, electronic health records (EHR) vendor, or health information exchange (HIE) to transmit syndromic data from medical record systems to the NSSP BioSense Platform.

The “PLANNING: SITE SUPPORT MODELS” Job Aid will help site administrators choose a level of support that meets their site needs. Onboarding is not a one-size-fits-all process. Your choice of Site Support Model determines how much technical support the NSSP team will provide when you onboard new facilities.

Select a Site Support Model before you start the onboarding process. There are three models from which to choose: full, blended, or self-support. If you’re unsure, please contact the NSSP Service Desk (account required).

OVERVIEW OF SITE SUPPORT MODELS ARROW

1. Self-Support Model

Sites complete the engage, connect, validate, and operate onboarding phases with minimal support.

Self-Support Model
Self-Support Model
Phase Responsibility Characteristics
Engage Site Guides facilities through onboarding processes
Connect Site/Onboarding Guides facility with connectivity to the BioSense Platform
Validate Site Validates raw and processed data
Operate Site/Onboarding Monitors facility activity and timeliness; performs production support and implements improvement initiatives

2. Blended-Support Model

The onboarding team will provide varying levels of support across all phases. Priority for registration and onboarding will vary. If support is needed for onboarding, please contact the NSSP Service Desk.

Blended-Support Model
Blended-Support Model
Phase Responsibility Characteristics
Engage Site/Onboarding Guides facilities through onboarding processes
Connect Site/Onboarding Guides facility with connectivity to the BioSense Platform
Validate Site/Onboarding Validates raw and processed data (optional); requests onboarding support if needed
Operate Site/Onboarding Monitors facility activity and timeliness; performs production support and implements improvement initiatives

3. Full-Support Model

The onboarding team will provide substantial assistance to the site and associated facilities across all phases of onboarding. The NSSP onboarding team will schedule activities and involve the site administrator at each step, and in every activity. If support is needed for onboarding, please contact the NSSP Service Desk.

NSSP’s expectation is that site administrators will gain proficiency and eventually move from the full support to blended or self-support model. Sites that request full support will receive the lowest priority during registration and onboarding and will have the least control over their target onboarding dates.

Full-Support Model
Full-Support Model
Phase Responsibility Characteristics
Engage Onboarding Guides sites through onboarding activities with facilities
Connect Onboarding Guides facility with connectivity to the BioSense Platform
Validate Onboarding Assesses quality of the facility’s raw and processed data and gives feedback to site
Operate Onboarding Monitors facility activity and timeliness; recommends improvements to site administrator
Page last reviewed: September 23, 2021