Transparency, Proactive Communication
- Communicate with healthcare workers
- Promote positive messages on the intranet, highlight ‘caught in the act’ participants.
- Promote safe handling on the unit (e.g., place signage).
- Implement processes to report near misses and share root causes with staff.
- Encourage employees to have a voice and offer non-punitive response.
- Share and discuss results of safety culture surveys.
- Communicate with patients and their families
- Promote positive messages in brochures or patient information.
- Explain healthcare worker hazard protection (e.g., gloves, surgical masks, respirators, goggles, signage) (Lind et al., 2014).
Page last reviewed: April 28, 2022
Content source: National Institute for Occupational Safety and Health