Transparency, Proactive Communication

  • Communicate with healthcare workers
    • Promote positive messages on the intranet, highlight ‘caught in the act’ participants.
    • Promote safe handling on the unit (e.g., place signage).
    • Implement processes to report near misses and share root causes with staff.
    • Encourage employees to have a voice and offer non-punitive response.
    • Share and discuss results of safety culture surveys.
  • Communicate with patients and their families
    • Promote positive messages in brochures or patient information.
    • Explain healthcare worker hazard protection (e.g., gloves, surgical masks, respirators, goggles, signage) (Lind et al., 2014).
Page last reviewed: April 28, 2022