Workplace social support and work-family conflict: a meta-analysis clarifying the influence of general and work-family-specific supervisor and organizational support.
Kossek-EE; Pichler-S; Bodner-T; Hammer-LB
Pers Psychol 2011 Summer; 64(2):289-313
This article uses meta-analysis to develop a model integrating research on relationships between employee perceptions of general and work-family-specific supervisor and organizational support and work-family conflict. Drawing on 115 samples from 85 studies comprising 72,507 employees, we compared the relative influence of 4 types of workplace social support to work-family conflict: perceived organizational support (POS); supervisor support; perceived organizational work-family support, also known as family-supportive organizational perceptions (FSOP); and supervisor work-family support. Results show work-family-specific constructs of supervisor support and organization support are more strongly related to work-family conflict than general supervisor support and organization support, respectively. We then test a mediation model assessing the effects of all measures at once and show positive perceptions of general and work-family-specific supervisor indirectly relate to work-family conflict via organizational work-family support. These results demonstrate that work-family-specific support plays a central role in individuals' work-family conflict experiences.
Employees; Attitude; Behavior; Mental-processes; Psychological-responses; Sociological-factors; Supervisory-personnel; Management-personnel; Families; Analytical-models; Work-environment; Work-operations; Work-organization
Ellen Ernst Kossek, University Distinguished Professor, Michigan State University, Associate Director, Center for Work-Family Stress Safety & Health, School of Human Resources & Labor Relations, East Lansing, MI 48824-1032
Portland State University