NIOSHTIC-2 Publications Search
Evaluation of work stress.
Int J Occup Environ Health 2009 Apr; 15(2):229
NIOSH responded to a management and union request at a police department concerning work stress and noise exposure to dispatchers and 911 emergency phone operators. NIOSH researchers interviewed managers and employees, administered questionnaires examining workplace stressors and health-related outcomes, took saliva samples to assess physiologic reactions to stress, and evaluated noise exposure levels in the work area. NIOSH found that over 35% of employees' self-reported symptoms consistent with major depression and 25% reported symptoms consistent with anxiety. Testing showed that salivary cortisol levels were not associated with self-reported data concerning work stressors. Further testing found that ambient noise levels measured in the work area were acceptable for office communication. NIOSH personnel recommended that social support systems be improved within the organization and that employees work with management to remedy routine problems in order to improve job satisfaction and reduce stress levels. Researchers also recommended that non-work related conversations be limited in the call room to minimize distraction and reduce background noise. The final report is available at https://www.cdc.gov/niosh/hhe/reports/pdfs/1999-0199-3053.pdf.
Region-5; Hazard-Confirmed; Noise; Ergonomics; Work-performance; Work-practices; Psychological-effects; Psychological-reactions; Police-officers; Emergency-responders; Stress; Psychological-stress; Mental-stress; Musculoskeletal-system-disorders; Work-organization; Author Keywords: Police Department; work stress; work organization; psychosocial; noise; ergonomics; depression
Issue of Publication
International Journal of Occupational and Environmental Health
Page last reviewed: March 11, 2019
Content source: National Institute for Occupational Safety and Health Education and Information Division