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Employee and customer injury during violent crimes in retail and service businesses.
Peek-Asa C; Casteel C; Kraus JF; Whitten P
Am J Public Health 2006 Oct; 96(10):1867-1872
We sought to compare the frequency and risk factors for employees and customers injured during crimes in retail (convenience, grocery, and liquor stores) and service businesses (bars, restaurants, motels). A total of 827 retail and service businesses in Los Angeles were randomly selected. Police crime reports (n=2029) from violent crimes that occurred in these businesses from January 1996 through June 2001 were individually reviewed to determine whether a customer or an employee was injured and to collect study variables. A customer injury was 31% more likely (95% confidence interval [CI]=1.11, 1.51) than an employee injury during a violent crime. Customer injury was more frequent than employee injury during violent crimes in bars, restaurants, convenience stores, and motels but less likely in grocery or liquor stores. Injury risk was increased for both employees and customers when resisting the perpetrator and when the perpetrator was suspected of using alcohol. Customers had an increased risk for injury during crimes that occurred outside (relative risk [RR]=2.01; 95% CI=1.57, 2.58) and at night (RR=1.79; 95% CI=1.40, 2.29). Security programs should be designed to protect customers as well as employees.
Injuries; Retail-workers; Workers; Worker-health; Occupational-hazards; Risk-factors; Risk-analysis; Employees; Employee-health; Safety-measures; Safety-programs
Corinne Peek-Asa, University of Iowa IPRC, Department of Occupational and Environmental Health, 100 Oakdale Blvd, 114 IREH, Iowa City, IA 52242
Issue of Publication
American Journal of Public Health
IA; NC; CA
University of California Los Angeles, Los Angeles, California
Page last reviewed: June 15, 2021
Content source: National Institute for Occupational Safety and Health Education and Information Division