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Measuring emotional labor among young workers: refinement of the emotions at work scale.
de Castro AB; Curbow B; Agnew J; Haythornthwaite JA; Fitzgerald ST
AAOHN J 2006 May; 54(5):201-209
This analysis examines the applicability of the emotional labor scale from the Emotions at Work Scale (EWS) through the assessment of its psychometric properties in a sample of young workers. Factor analysis and test-retest reliability were conducted on a 13-item scale measuring emotional labor. The EWS 13-item emotional labor scale was refined to 9 items. Two subscales were delineated: 5 items measured surface acting and 4 items measured deep acting, each with a mean inter-item correlation of 0.33. Cronbach's alpha was .96 for the 9-item scale, and .71 and .67 for the surface acting and deep acting subscales, respectively. Test-retest reliability was 0.64 for surface acting and 0.51 for deep acting during a mean interval of 3 months. Emotional labor can be quantitatively measured among young workers using the derived 9-item scale, although additional studies further evaluating its use should be conducted.
Workers; Worker-health; Quantitative-analysis; Demographic-characteristics; Age-factors; Age-groups; Emotional-stress; Job-stress; Occupational-health
Issue of Publication
Work Environment and Workforce: Special Populations
AAOHN Journal - American Association of Occupational Health Nurses Journal
John Hopkins University, Baltimore, Maryland
Page last reviewed: May 5, 2020
Content source: National Institute for Occupational Safety and Health Education and Information Division