The Common Information Service System (CISS) is a computer-based information management and delivery system providing online access and distribution of mining health and safety publications and information. CISS is an extraordinarily innovative means to disseminate information on the latest developments in Federal mine health and safety research to our customers, including mining companies and associations; other Federal, State, and local government agencies; labor unions; and academia. CISS is a radical departure from and improvement over past methods of creating, managing, and transferring technical information to our customers. It moved us from a paper-based system using 1970's technology to an Intranet and Internet solution with online searching and downloading of electronic documents, video, and ASCII test. CISS acts line an electronic library, storing 13,000 publications dating back to 1975, and integrates enterprise wide document management without compromising document control, security, and integrity. With CISS electronic documents, the external customer, as well as out own employees, can access information in the manner best suited to their needs, simultaneously search both text and images within the document, view the document and zoom in on the text or images, print the entire document or just print what is needed, and access the information from the Internet or a modem.